Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HARSIMRAN PREET KAUR

Mississauga,Ontario

Summary

Dynamic professional with extensive experience at Calvin Klein, excelling in customer service and inventory control. Proven track record in performance improvements and staff management, leading to enhanced operational efficiency. Adept at conflict resolution and effective communication, consistently exceeding sales targets while fostering a collaborative team environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Calvin Klein
Mississauga, Ontario
07.2022 - Current
  • Resolving customer concerns quickly, while exceeding expectations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Executes replenishment, ensuring sales floor inventory levels and size availability align with brand standards.
  • Helping the store manager with seasonal and regular hiring and firing procedures.
  • Attending conference calls for store sales discussions and planning for any upcoming events.
  • Payroll and managing hours are managed according to sales budgets.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Keyholder

Mark’s
Mississauga, Ontario
11.2020 - 06.2022
  • Helping the team in solving a customer service problem.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Identified opportunities for cost savings through improved processes or vendor negotiations.
  • Implemented new technologies into the retail environment such as point-of-sale systems or mobile apps.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.

Supply Chain Coordinator

Canadian Tire Corporation
Brampton, Ontario
03.2019 - 10.2020
  • Conducted monthly audits of vendor performance metrics such as lead time accuracy, fill rate accuracy.

  • Developed plans for efficient storage solutions that maximize space utilization while minimizing risk exposure.
  • Created and implemented strategies to reduce supply chain costs.
  • Assisted in resolving customer service issues related to deliveries or product quality concerns.
  • Monitored stock levels and replenished inventory as needed.
  • Maintained records of shipments including purchase orders, invoices, packing slips, bills of lading.

Administrative Assistant/ Customer Service Representative

Portionality
Calgary, Alberta
05.2018 - 02.2019
  • Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges.
  • Performed a range of administrative duties from maintaining production schedules to purchasing supplies and hiring vendors.
  • Answered support calls within seconds to minimize delays and subsequent abandoned calls.
  • Supported an efficient production system in fast paced environment by accurately processing all new orders and delegating tasks as each order required.

Administrative Assistant/ Customer Service Representative

Eating New Creations
Mississauga, Ontario
08.2017 - 04.2018
  • Served as a direct assistant to the supervisor, supporting all aspects of office management.
  • Collected, defined, and translated user requirements into project designs and implementation plans.
  • Worked to ensure quality service, and addressed and resolved all customer issues.
  • The problem was solved for the department to maintain the timely completion of parts and meet strict deadlines.
  • Managed office supplies inventory and placed orders when necessary.
  • Processed invoices for payment using accounting software applications.

Administrative Assistant

Guru Teg Bahadur Sahib Charitable Hospital
Ludhiana, India
09.2016 - 06.2017
  • Assisted health personnel with scheduling appointments, word processing, record keeping, accounting, and answering phone calls.
  • Maintained medical records, keeping all patient files organized, and maintained the front office.
  • To collect co-pays and other required fees prior to treatment or hospital admission.
  • To get the final payment from the patient upon discharge, keep the bills in the system and provide another copy to the patient.
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Student Nurse Internship

Guru Teg Bahadur Sahib Charitable Hospital
Ludhiana, India
01.2016 - 08.2016
  • Observed patient care and assessed feedback to ensure ongoing quality care.
  • Collaborated with staff members to facilitate quality care.
  • Monitored patient status, and reported updates to senior medical staff.
  • Administered oral, intramuscular, and intravenous medications to patients, and monitored responses for emergent concerns.
  • Provided emotional support to family members of critically ill patients.
  • Monitored patient progress throughout their stay in the hospital setting.

Education

Health and Human Services Management -

Bow Valley College
Calgary, Alberta, Canada
12.2018

Healthcare Management -

Northern College at Pures
Scarborough, Ontario, Canada
03.2018

Internship Training -

Guru Teg Bahadur Sahib Charitable Hospital
Ludhiana, Punjab, India
08.2016

General Nursing and Midwifery -

Institute of Nursing Education, Guru Teg Bahadur Sahib Charitable College
Ludhiana, Punjab, India
12.2015

Window Based Program -

Mata Gujri College
Fatehgarh Sahib, Punjab, India
08.2012

Senior Secondary Studies -

Baba Zorawar Singh Fateh Singh Senior Secondary Public School
Fatehgarh Sahib, Punjab, India
03.2012

Skills

  • Human and interpersonal management
  • Performance improvements
  • Inventory control
  • Conflict resolution
  • Decision making
  • Documentation and reporting
  • Sales budget chart
  • MS Office
  • Multi-tasking
  • Customer service expert
  • Staff management
  • First-aid support
  • Effective communication
  • Sales and marketing
  • Team leadership

References

References on first interview

Timeline

Assistant Manager

Calvin Klein
07.2022 - Current

Keyholder

Mark’s
11.2020 - 06.2022

Supply Chain Coordinator

Canadian Tire Corporation
03.2019 - 10.2020

Administrative Assistant/ Customer Service Representative

Portionality
05.2018 - 02.2019

Administrative Assistant/ Customer Service Representative

Eating New Creations
08.2017 - 04.2018

Administrative Assistant

Guru Teg Bahadur Sahib Charitable Hospital
09.2016 - 06.2017

Student Nurse Internship

Guru Teg Bahadur Sahib Charitable Hospital
01.2016 - 08.2016

Health and Human Services Management -

Bow Valley College

Healthcare Management -

Northern College at Pures

Internship Training -

Guru Teg Bahadur Sahib Charitable Hospital

General Nursing and Midwifery -

Institute of Nursing Education, Guru Teg Bahadur Sahib Charitable College

Window Based Program -

Mata Gujri College

Senior Secondary Studies -

Baba Zorawar Singh Fateh Singh Senior Secondary Public School

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