Harsimran Singh
Toronto,Canada
Summary
To highlight the experiences gained so far to attain new ones. A competitive, determined and goal-oriented young person with a strong ability to multi-task and priorities, and able to handle different customers. I am seeking a new, challenging role with your company where I can utilize my existing skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Monitoring Security Systems and Responding to Alarms, Reports of Issues, or Requests for Assistance
FirstService Residential
08.2023 - Current
- Overseeing asset protection for businesses and companies, from the protection of people and staff to the prevention of theft and inventory loss
- Patrolling the site, making sure premises are secure
- Greeting the residents and providing excellent customer service
- Works effectively and handles multiple situations simultaneously while providing quality service
Customer Service Representative
02.2021 - 05.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
4-year Degree - Hospitality and hotel management
Punjabi university
Skills
- Good command on Microsoft office: Outlook, One-drive, Excel, Word, OneNote, SharePoint
- 2 years' experience in customer service
- Well-developed interpersonal and communication Skills
- Ability to create and maintain effective working relationship with customers and staff members at all levels
- Strong work ethics and above average record of punctuality, attendance and work performance
- Flexible, reliable, willing to work any shifts including weekends and holidays, quick adaptability
- Ability 45-50 wpm, fast computer data entry skills
- Microsoft Office
- Analytical Thinking
- Attention to Detail
- Self-Directed
- Social Perceptiveness
- Teamwork and Collaboration
- Team Building
- Flexible and Adaptable
- Friendly, Positive Attitude
- Customer Relations
- Public Speaking
Volunteer Experience
Sikh Temple, India, Responsible for food sorting, categorizing perishable and nonperishable food donations. Helped in Vegetable prep, Cleaning, dishwashing and food distribution. Provide Admin support by doing data entry and event management.
References
References are available upon request.
Certification
- Licensed -security
- CPR and first Aid certified
- G- License with clean abstract
Timeline
Monitoring Security Systems and Responding to Alarms, Reports of Issues, or Requests for Assistance
FirstService Residential
08.2023 - Current
Customer Service Representative
02.2021 - 05.2022
4-year Degree - Hospitality and hotel management
Punjabi university
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