Harsimran Rattu
Brampton,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Experience of 5 years working in customer service sector, have experience working in different sector of retail which includes customer service, human resources, Omni channel, ecommerce, operations, health and safety, supply chain. I have also 6 months of experience working in unionized environment. I am currently pursuing part time Master of Business analytics from Simpplilearn. I am also a member of IIBA.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
OPERATIONS SUPERVISOR
TJX CANADA
BRAMPTON, ON
12.2022 - Current
- Working in unionized environment, manages upto 50 union associates
- Manages day to day activity within department, including planning, flow and resource allocation
- Develops and motivates associates and ensures morale if at a high level while maintaining company culture.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Managed internal operational standards and productivity targets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Analyzed department metrics and performance and reported findings to management.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
ASSISTANT CUSTOMER EXPERIENCE MANAGER/ECOMMERCE MANAGER
Walmart
Etobicoke, ON
09.2021 - 11.2022
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
- Oversaw address of customer requests for friendly, knowledgeable service and support
- Revised department schedules to maximize coverage during peak hours
- Managed employee payroll, hiring, termination, evaluation and training to ensure maximum productivity
- Experience in Workday
- Maximized sales by efficiently managing more than 100+ employees in 100M store
- Prepared Recruitment/orientation Package with Personnel Manager
- Reviewed store metrics (CSAT,CF4,FRED,Full,Fast,Shrink,Clean) daily to weekly basis to deep-dive and plan for future
- Reviewed weekly notes from OMNI field managers
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Attended walks during Regulatory visits FSA/PCO in the store
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
DAY SUPPORT LEAD
Walmart
Etobicoke, ON
01.2020 - 07.2021
- Worked closely with sales associates to complete tasks
- Followed safety protocols and company processes and procedures
- Enforced safety rules and other policies to protect employees and minimize company liability
- Performed opening and closing duties as part of management team and handled cash management
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Handled shift overstock, restocking, and inventory control
- Utilized excellent math skills to maintain accurate inventory levels
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Examined merchandise to correctly price and display products
- Assigned tasks based on operational needs and individual strengths
- Supervised staff of 50-80 associates in daily activities, delivering continuous training and coaching to bolster each employee's skill set
- Trained employees on proper and safe use of equipment and tools
- Created culture of empowerment and innovation for employees to promote engagement
- Built and managed relationships with vendors.
Customer Service Specialist
Walmart
Mississauga, ON
08.2018 - 01.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
HR ASSISTANT INTERN
SMP Promotions INC
Toronto, ON
08.2019 - 12.2019
- Maintained employee documentation, organizational chart and phone list
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews
- Reviewed identification, references and background checks in alignment with hiring protocol
- Answered employee inquiries regarding pay and benefits
- Managed reception and lobby area greeted visitors and responded to requests about information
- Helped the sales department (telecommunications) in booking the sales for the company.
Education
Masters - Business Analyst
Simplilearn
Online 05.2023 - Current
Post-Degree Certificate - Human Resource Management
Humber Institute of Technology And Advanced Learning
Toronto, ON 01.2019 - 12.2019
Post-Degree - International Business Management
George Brown College
Toronto, ON 05.2018 - 12.2018
BBA - Bachelors of Management Studies
University of Mumbai
India 07.2014 - 08.2017
Skills
Continuous process improvementundefined
Timeline
Masters - Business Analyst
Simplilearn
05.2023 - Current
OPERATIONS SUPERVISOR
TJX CANADA
12.2022 - Current
ASSISTANT CUSTOMER EXPERIENCE MANAGER/ECOMMERCE MANAGER
Walmart
09.2021 - 11.2022
DAY SUPPORT LEAD
Walmart
01.2020 - 07.2021
HR ASSISTANT INTERN
SMP Promotions INC
08.2019 - 12.2019
Post-Degree Certificate - Human Resource Management
Humber Institute of Technology And Advanced Learning
01.2019 - 12.2019
Customer Service Specialist
Walmart
08.2018 - 01.2019
Post-Degree - International Business Management
George Brown College
05.2018 - 12.2018
BBA - Bachelors of Management Studies
University of Mumbai
07.2014 - 08.2017
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