Sam Kaushal
Victoria,BC
Summary
Product Analyst with experience delivering insurance technology solutions within the Property & Casualty insurance industry. Experienced in ISI Core product configuration, requirements analysis, product implementation, policy automation, troubleshooting, UAT, and cross-functional collaboration with business stakeholders and development teams. Strong technical background in software development, SQL, APIs, and enterprise applications with a passion for designing scalable insurance solutions.
Overview
5
5
years of professional experience
Work History
Product Analyst
The Mutual Fire Insurance Company of British Columbia
10.2024 - Current
- Configured commercial insurance products and business rules within ISI Core using enterprise configuration tools.
- Analyzed business requirements and collaborated with developers on JavaScript, Angular, and REST API integrations.
- Coordinated UAT, defect validation, and regression testing using JIRA throughout the Agile SDLC.
- Investigated production issues through root cause analysis, log review, and policy configuration troubleshooting.
- Supported policy automation, Bordereaux processing, and enterprise workflow improvements across insurance applications.
Deployment Technician
Microserve
06.2024 - 10.2024
- Deployed and retired IT hardware for PHSA, FHA, and VCH: Responsible for the physical installation, transfer of settings or data, and configuration of software for PCs, Laptops, Printers, and Peripherals within various hospitals and offices across BC.
- Software and network configuration and troubleshooting: Expertly installed and troubleshot software, ensuring seamless operation and minimal downtime for critical healthcare systems across PHSA, FHA, and VCH.
- Diagnosed, repaired, and upgraded PC software and equipment: Provided comprehensive IT support, including imaging workstations for new deployments and responding to customer inquiries in a healthcare context.
- Conducted training and support sessions: Delivered computer and printer orientation, as well as ongoing support and training for healthcare staff, ensuring they were proficient in using the new systems and equipment.
Desktop Technician
Superion Inc
05.2023 - 01.2024
- Provided comprehensive technical support for desktop, laptop, and peripheral device hardware, as well as various software applications, ensuring prompt resolution of issues and minimal downtime.
- Collaborated with IT asset management teams to monitor and record hardware and software inventories, ensuring accurate asset tracking and compliance with licensing agreements.
- Supported the implementation of new software solutions, including Office 365 and Active Directory, enhancing productivity and operational efficiency.
- Delivered high-quality customer service, offering preliminary instruction and assistance to users in navigating and utilizing various IT systems and applications effectively.
Software Developer
QHR Technologies
08.2022 - 04.2023
- Developing the codebase of a consumer-facing EMR software for Healthcare.
- Working with C++, jFrog, React, Angular, Java, SQL, Ubuntu, Typescript, JavaScript, Python, Lua and PHP to improve the product.
- Developing Salesforce and deploying pipelines.
- Working with GitHub, JIRA, Docker in order for version control, work management.
- Conducting automated tests, CI/CD, unit tests.
IT Analyst
QHR Technologies
08.2021 - 08.2022
- Determining the methods for data collection to ensure the right tools are used and only relevant data is gathered using the available methods and tools.
- Preparing reports and submitting them to the relevant authority for action for troubleshooting and monitoring.
- Installing and configuring software components.
- Reviewing outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
IT Support Advisor
Apple (24-7 Intouch)
02.2021 - 08.2021
- Remotely assisted customers regarding there technical issues with their devices.
- Efficiently analyzed customer issues and provide logical solutions.
- Supported team members in their programming activities.
- One of the Customer Reviews: "Harsirman was great. I was so tensed with my phone but he did screenshare and gave all the steps patiently. Thank you"
Education
Bachelor Degree - Information Technology
Kwantlen Polytechnic University
Surrey, BC12-2023
Associate Degree - Computer Information Systems
Kwantlen Polytechnic University
Surrey, BC05-2020
Skills
- Technologies: Office 365, Active Directory, Service Now, JIRA, Salesforce, Confluence, Sharepoint
- Skills: Data Entry, Customer Service, Typing, SQL, Printer Troubleshooting, Adobe, Autodesk, SNOW, Flexera, Microsoft Excel, Competitive analysis, Machine learning, Technical documentation, Conversion rate optimization
- ISI Core, Insurance Product Configuration, Commercial Insurance, Policy Administration Systems (PAS), Business Analysis, Requirements Gathering, Product Configuration, Product Implementation, User Acceptance Testing (UAT), QA Testing, Regression Testing, Defect Tracking, Root Cause Analysis, Agile, Scrum, JIRA, Confluence, SQL, REST APIs, JavaScript, Angular, PHP, GitHub, System Integration Testing (SIT), Production Support, Stakeholder Management, Cross-functional Collaboration, Workflow Automation, Bordereaux Processing, Technical Documentation, Process Improvement, SDLC, Enterprise Applications
Certificates
Certified Scrum Developer (CSD)
Scrum Alliance
C11 – General Insurance Essentials
Insurance Institute of Canada (IIC)
Timeline
Product Analyst
The Mutual Fire Insurance Company of British Columbia
10.2024 - Current
Deployment Technician
Microserve
06.2024 - 10.2024
Desktop Technician
Superion Inc
05.2023 - 01.2024
Software Developer
QHR Technologies
08.2022 - 04.2023
IT Analyst
QHR Technologies
08.2021 - 08.2022
IT Support Advisor
Apple (24-7 Intouch)
02.2021 - 08.2021
Associate Degree - Computer Information Systems
Kwantlen Polytechnic University
Bachelor Degree - Information Technology
Kwantlen Polytechnic University