Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Software
Hi, I’m

HARSIMRAN KAUR

Brampton,ON
HARSIMRAN KAUR

Summary

Data-driven professional with a proven track record in client and stakeholder collaboration, adept at fostering strong relationships through clear communication and understanding of project requirements. Demonstrated the ability to effectively communicate complex ideas and convincingly convey the value of solutions to clients.

Overview

4
years of professional experience
1
Certification
3
Languages

Work History

Colourific Coatings Ltd

Executive and Project Coordinator
12.2022 - Current

Job overview

  • Offer tailored coating solutions and recommendations to address customer concerns, demonstrating commitment to meeting their individual requirements
  • Efficiently manage resources, including time, personnel, and materials, to ensure prompt and effective response to customer inquiries and requests
  • Also, prioritize tasks and allocate resources effectively to maximize customer satisfaction and minimize delays
  • Anticipate potential issues or challenges that may impact customer satisfaction and take proactive measures to address them before they escalate
  • Conduct regular reviews and audits to ensure compliance with customer service policies and standards, making adjustments as needed to optimize satisfaction
  • Build and maintain positive relationships with customers, fostering trust and loyalty through consistent and reliable support
  • Monitor and assess quality of service provided to customers, identifying opportunities for enhancement and ensuring adherence to established standards and procedures
  • Actively seek feedback from customers to identify areas for improvement and implement solutions to enhance their experience.

Colourific Coatings Ltd

Administration Assistant
04.2022 - 11.2022

Job overview

  • Built and maintained positive relationships with customers through attentive and personalized communication, fostering sense of trust and loyalty
  • Established effective communication channels with customers, providing regular updates on order status and addressing any concerns or inquiries.
  • Successfully resolved over 180 customer issues and concerns related to orders, showcasing strong problem-solving skills and commitment to customer satisfaction
  • Collaborated seamlessly with cross-functional teams, including sales, warehouse, and customer service, to ensure smooth order fulfillment process
  • Proactively identified opportunities for process improvement in customer inquiry handling and order fulfillment, implementing changes to enhance efficiency and effectiveness.

Reliance Fresh

Assistant Manager
01.2020 - 01.2021

Job overview

  • Provide leadership and guidance to customer service team, ensuring they are well-trained on complaint resolution processes and possess necessary skills to handle diverse customer issues
  • Propose and implement improvements in policies, procedures, and systems to prevent recurring customer complaints
  • Conduct training sessions for customer service representatives on effective complaint resolution techniques and customer communication skills
  • Prepare reports and presentations for senior management outlining status of complaint resolution efforts and highlighting areas of concern or success
  • Solicit feedback from customers on their experience with the complaint resolution process, using their input to drive continuous improvement.

Education

Conestoga college of ENGINEERING AND TECHNOLOGY
Kitchener, Ontario

Advanced Diploma in Business Administration & Project management
01.2023

University Overview

Business Law, Data Analysis & Functions, Business Accounting, Industrial Accounting, International Marketing, Business Mathematics, Global Value Chain Management, Project management, Human Resource Management

NIIT INSTITUTE OF FINANCE, ACCOUNTING & BANKING
Patiala, Punjab

TALLY ERP 9.0 certification, Advanced Accounting Program
01.2021

University Overview

Digital Investment Management, Managerial & Financial Accounting, Auditing, Financial Account Management, Cost & Material Estimation, Data analysis & Management.

Skills

  • Client Relationship Management
  • Proactive Problem-Solvent
  • Sales and Referral Generation
  • Financial Transactions
  • Client Engagement
  • Detail-oriented
  • Relationship Building
  • Continuous Improvement
  • Organizational Expertise
  • Strategy Development
  • Customer-tailored support
  • Financial & operations oversight
  • Digital Literacy in {GANTT Up, SAP, Power BI, AutoCAD, CAPA, QuickBooks, and Tally ERP}

Certification

  • Registered for the IFIC EXAM to obtain Mutual Funds accreditation
  • Certified in Ontario's Workplace Health and safety

Accomplishments

  • Conflict Resolution: - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Executive and Project Coordinator

Colourific Coatings Ltd
12.2022 - Current

Administration Assistant

Colourific Coatings Ltd
04.2022 - 11.2022

Assistant Manager

Reliance Fresh
01.2020 - 01.2021

Conestoga college of ENGINEERING AND TECHNOLOGY

Advanced Diploma in Business Administration & Project management

NIIT INSTITUTE OF FINANCE, ACCOUNTING & BANKING

TALLY ERP 9.0 certification, Advanced Accounting Program

Software

GANTTUP

SAP

PowerBI

ERP

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