Harsimran Kaur
Ottawa,Canada
Summary
Flexible Support Specialist ready to take responsibility for in-person or remote operations. Knowledgeable in all major desktop and mobile operating systems. Adaptable to remote work and learning environments. Eager to help businesses maintain uninterrupted, smooth operations under any conditions.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Farm Boy Food Service
12.2023 - 02.2024
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Walked department regularly to determine needs and proactively delegate tasks.
- Answered questions and recommended solutions to address escalated customer complaints.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Conducted regular performance evaluations to motivate and develop staff.
- Motivated team members through recognition programs and constructive feedback.
- Managed inventory levels to prevent shortages or excessive surplus.
Financial Services Representative
Money Mart
Ottawa, Ontario
05.2024 - 05.2025
- Provide excellent customer service by addressing inquiries and resolving issues regarding loan services, repayments, and account management
- Assist customers with the application process, explaining loan terms and conditions, interest rates, and repayment options
- Process customer applications for payday loans, ensuring all necessary documentation is completed accurately and in compliance with company policies and regulations
- Verify customer information and assess eligibility for loan approval, performing credit checks when necessary
- Manage cash transactions, including disbursing loans, collecting payments, and ensuring that all financial transactions are recorded accurately
- Handle deposits, withdrawals, and loan payments in accordance with company protocols
- Follow up with customers regarding overdue loan payments, offering solutions for repayment or extensions when applicable
- Maintain accurate records of overdue accounts and collaborate with management to ensure timely collections
- Ensure compliance with relevant financial regulations and company policies when processing loans and customer transactions
- Maintain organized and up-to-date records of all loan documentation, transactions, and customer interactions
- Promote additional financial products and services to customers, such as loan extensions, payment plans, or insurance options
- Meet sales goals and targets by proactively engaging customers and offering tailored solutions based on their financial needs
- Collaborate with team members to ensure smooth operations and provide support in resolving customer-related issues
- Participate in training and development programs to stay informed on product offerings, regulatory changes, and company policies
- Resolve customer complaints or issues with professionalism and empathy, ensuring a positive customer experience
- Evaluated potential solutions for integration into existing systems, drafting cost-benefit analyses for presentation to decision-makers.
- Received and addressed customer complaints, investigating root cause and managing related corrective measures.
- Recorded detailed notes that documented member interactions, complex situations and transactions to minimize lapses in employee communication and member service.
- Advised clients on financial management and investment strategies.
Assistant Store Manager
Tim Hortons
Saint John
01.2021 - 05.2024
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Evaluated employee skills, built staff teams and executed performance reviews.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Conducted routine audits and inspections to assess company productivity and cleanliness.
- Coordinated employee schedules according to availability and made adjustments to cover shifts.
- Developed employee strengths to improve engagement and remain competitive.
- Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth.
- Communicated priorities and sales driving information to store staff to maximize business opportunities.
Sales Associate
Club Demonstration Services
Saint John
01.2023 - 12.2023
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Explained current sales, promotions and other brand initiatives to gain customer loyalty.
- Processed customer orders quickly to prevent long queues.
- Built repeat customer base through excellent service.
- Helped customers quickly navigate store and locate items.
Front Desk Receptionist(Part Time)
Trucking Company
Brampton
08.2020 - 09.2021
- Updated customer contact and appointment information in company computer system.
- Coordinated schedules and appointments using company calendars.
- Addressed workplace problems by anticipating, preventing and solving situations to satisfy customers.
- Worked with and understood financial information and data to perform mathematical functions.
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Performed copying, faxing and printing tasks to organize and distribute important documents.
- Provided guests with company information and addressed questions and complaints.
- Monitored company emails, replied to customers and forwarded messages to appropriate parties.
- Managed multi-line phone system, efficiently handling incoming calls and routing them to the correct extensions.
Collections Department
Money Mart
Toronto, ON
12.2019 - 01.2021
- Processed payments and applied them to customer accounts accurately and timely.
- Negotiated credit extensions when warranted.
- Sorted and filed correspondence related to collection work.
- Conducted detailed financial analysis on customer accounts to assess risk level and potential recovery outcomes.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Maintained accurate, up-to-date records of collection activity and communications with clients.
- Monitored overdue accounts to determine which ones required additional action such as legal proceedings.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Worked well with different people to address challenges and solve problems collaboratively.
- Used good judgment to help solve problems.
- Used good organizational skills to manage workload.
- Completed required paperwork within anticipated timeframes.
Bank Teller
HDFC Bank
Jalandhar, Punjab
04.2016 - 03.2018
- Counted items, recorded amounts, documented serial numbers and signed and dated receipts and manifests.
- Provided exceptional customer service and support to earn numerous referrals.
- Engaged customers to uncover needs and suggest related bank products.
- Greeted customers and facilitated welcoming and customer-focused environment.
- Assisted customers with account inquiries, providing detailed information on bank products and services.
- Maintained an organized work area and managed supplies needed for daily operations.
- Collaborated with team members to meet daily operational goals and maintain high service standards.
- Utilized banking software to record transactions accurately and access customer account information swiftly.
- Balanced cash drawers at the beginning and end of each shift to ensure accuracy.
- Identified and addressed discrepancies in accounts or transactions promptly.
- Cross-Trained in different areas of bank operations to provide versatile support during staff shortages.
- Participated in regular training sessions to stay updated on new banking regulations, products, and technologies.
- Handled special requests such as ordering checks or issuing stop payments as requested by customers.
- Suggested improvements in processes to enhance efficiency and reduce errors in transactions.
- Promoted banking products that met customers' needs, increasing customer satisfaction and bank revenue.
- Completed currency transaction reports for transactions exceeding specified amounts as required by law.
Call Center Agent
Blue Dart Express
Jalandhar, Punjab
04.2014 - 04.2016
- Used problem-solving tactics to analyze and troubleshoot customer challenges.
- Performed and met call handle standards in fast-paced call center environments.
- Met or exceeded individual productivity and quality assurance objectives.
- Communicated appropriate options to resolve issues and escalated higher-level problems to supervisor for immediate assistance.
- Ensured confidentiality of all sensitive information handled during client interactions.
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Processed orders, forms, applications, and requests efficiently.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
Education
High School Diploma -
Bachelor in Commerce - Commerce
Apeejay College Of Fine Arts And Commerce
Bcom - Business Management
Cambrian College
Skills
- Risk management
- Flexible schedule
- Goal setting
- Operational efficiency
- Portfolio management
- Strong work ethic
- Time management abilities
- Team leadership
- Investment strategy
Languages
- English
- Hindi
- Punjabi
Timeline
Financial Services Representative
Money Mart
05.2024 - 05.2025
Assistant Manager
Farm Boy Food Service
12.2023 - 02.2024
Sales Associate
Club Demonstration Services
01.2023 - 12.2023
Assistant Store Manager
Tim Hortons
01.2021 - 05.2024
Front Desk Receptionist(Part Time)
Trucking Company
08.2020 - 09.2021
Collections Department
Money Mart
12.2019 - 01.2021
Bank Teller
HDFC Bank
04.2016 - 03.2018
Call Center Agent
Blue Dart Express
04.2014 - 04.2016
High School Diploma -
Bachelor in Commerce - Commerce
Apeejay College Of Fine Arts And Commerce
Bcom - Business Management
Cambrian College
Similar Profiles
Hanin DarwishHanin Darwish
Service Supervisor at Farm Boy Food ServiceService Supervisor at Farm Boy Food Service
Matthew HallMatthew Hall
New Store Project Coordinator, GTA at Farm BoyNew Store Project Coordinator, GTA at Farm Boy
MASSIMO DINARDOMASSIMO DINARDO
Customer Service Representative at Farm Boy Grocery Store (Barrhaven)Customer Service Representative at Farm Boy Grocery Store (Barrhaven)
ARSHPREET SINGHARSHPREET SINGH
Tactical security officer at Allied Universal security servicesTactical security officer at Allied Universal security services
Jake Atkins MRTPIJake Atkins MRTPI
Intermediate Planner at Stantec CanadaIntermediate Planner at Stantec Canada