Harsimran Kaur

Oshawa,ON

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

Canadian Tire

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Cashier and Server

Shawarma Spot

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Seneca College of Applied Arts And Technology

North York, None

04-2023

Skills

Customer service
Active listening
Critical thinking

Data entry
Staff training
Customer relations

Timeline

Customer Service Representative

Canadian Tire

Cashier and Server

Shawarma Spot

High School Diploma -

Seneca College of Applied Arts And Technology

Harsimran Kaur

Summary

Work History

Customer Service Representative

Cashier and Server

Education

High School Diploma -

Skills

Timeline

Customer Service Representative

Cashier and Server

High School Diploma -

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