Harsimran Kaur
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Dollarama and Tim Horton. Excelled in multitasking and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in data entry and customer communication, demonstrated through successful team collaboration and service excellence. Achieved a significant improvement in transaction accuracy and store presentation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Associate
08.2024 - Current
- Picking, packing, and processing orders using RF scanner and computer
- Maintain and exceed key performance indicators as required
- Sort, warehouse, stage, and load/unload cartons in an accurate, safe, and efficient manner
- Perform other duties as assigned by the supervisor
Customer Service
Dollarama
05.2024 - 12.2024
- Welcome and help clients in a cordial and expert way
- The business runs smoothly, collaborate closely with other team members
- Handle transactions with accuracy and operate the cash register
- A clean, well-organized, and aesthetically pleasing store is essential
Customer Service
Tim Horton
05.2023 - 01.2024
- Accurately entering orders into POS and processing payments
- Greeting customers and helping them selecting food and beverage items using menu knowledge
- Assisting with the assembly of guest's food orders
- Maintaining cleanliness in the restaurant, including dinning and kitchen areas
Baker
Give and Go Bakery
10.2022 - 02.2023
- Baking a range of breads, pastries, cakes, and cooking starts with preparing dough, batters, and other ingredients
- To improve look and taste, add finishing touches like frosting, glazing, and garnishes
- Keep a clean work environment
- Working effectively in a fast-paced environment with coworkers
Sales Representative (India)
01.2021 - 03.2022
- Exhibit excellent customer service while handling calls, queries and serving custom in a high-pressure rush hour
- Assisting customers regarding various plans
- Helping with money handling when required
- International money transfer within various countries via western union, money gram, etc
Security Guard Volunteering
Ontario Khalsa Darbar
- Responsible for food sorting, categorizing perishable and non-perishable food donations
- Provided Support with funds, food, and clothes donation to needy
- Making the queue of crowd on special events
Education
2 Year diploma - Computer Programming
Niagara collage
Toronto04-2024
Skills
- Customer communication
- Problem-solving
- Multitasking
- Creative thinking
- Task prioritization
- Data entry
- Teamwork
- Planning
- Supervising
- Calendar management
Certification
- Security license
- Mental Health – 101
- CPR Level – C
- Addiction – 101
- CPR Level – B
- Smart Serve Certificate
Availability
Full time
Timeline
Warehouse Associate
08.2024 - Current
Customer Service
Dollarama
05.2024 - 12.2024
Customer Service
Tim Horton
05.2023 - 01.2024
Baker
Give and Go Bakery
10.2022 - 02.2023
Sales Representative (India)
01.2021 - 03.2022
Security Guard Volunteering
Ontario Khalsa Darbar
2 Year diploma - Computer Programming
Niagara collage