Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harsimran Kaur

Prince George,BC

Summary

Proven leader in customer service, adept in team building and supervision, with a track record of enhancing customer satisfaction at Double Tree Hotel By Hilton

. Skilled in Sabre Software and fluent in multiple languages, I excel in guest communication, driving significant improvements in service delivery and efficiency. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Guest Service Agent

Executive Aviation
11.2022 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.

Jewellery Associate Lead

TJX Company
02.2020 - 04.2024
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.

Customer Service Leader

Double Tree Hotel By Hilton
06.2015 - 06.2018
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Customer Service Representative

Double Tree Hotel By Hilton
12.2014 - 06.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Nursing Assistance

La Bonanova
Barcelona Spain
01.2013

Skills

  • Guest communication
  • Listening Skills
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Team building and supervision
  • Data entry proficiency
  • Administrative Skills
  • VIP guest services
  • Baggage assistance
  • Computer Skills
  • Passenger Assistance
  • Travel documentation verification
  • Airport security awareness
  • Airline Policies Knowledge
  • Fluent in Multiple Languages
  • Microsoft Office
  • Sabre Software

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Full Professional
Catalan
Professional Working

Timeline

Guest Service Agent

Executive Aviation
11.2022 - Current

Jewellery Associate Lead

TJX Company
02.2020 - 04.2024

Customer Service Leader

Double Tree Hotel By Hilton
06.2015 - 06.2018

Customer Service Representative

Double Tree Hotel By Hilton
12.2014 - 06.2015

Bachelor of Science - Nursing Assistance

La Bonanova
Harsimran Kaur