Harsimran Kaur
Prince George,BC
Summary
Proven leader in customer service, adept in team building and supervision, with a track record of enhancing customer satisfaction at Double Tree Hotel By Hilton
. Skilled in Sabre Software and fluent in multiple languages, I excel in guest communication, driving significant improvements in service delivery and efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
Executive Aviation
11.2022 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Jewellery Associate Lead
TJX Company
02.2020 - 04.2024
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Implemented successful sales strategies to drive store revenue and exceed monthly targets.
- Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
Customer Service Leader
Double Tree Hotel By Hilton
06.2015 - 06.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Customer Service Representative
Double Tree Hotel By Hilton
12.2014 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Nursing Assistance
La Bonanova
Barcelona Spain01.2013
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Team building and supervision
- Data entry proficiency
- Administrative Skills
- VIP guest services
- Baggage assistance
- Computer Skills
- Passenger Assistance
- Travel documentation verification
- Airport security awareness
- Airline Policies Knowledge
- Fluent in Multiple Languages
- Microsoft Office
- Sabre Software
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Full Professional
Catalan
Professional Working
Timeline
Guest Service Agent
Executive Aviation
11.2022 - Current
Jewellery Associate Lead
TJX Company
02.2020 - 04.2024
Customer Service Leader
Double Tree Hotel By Hilton
06.2015 - 06.2018
Customer Service Representative
Double Tree Hotel By Hilton
12.2014 - 06.2015
Bachelor of Science - Nursing Assistance
La Bonanova