Harsimran Kaur
Brampton,ON
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
U Haul
Greater Sudbury, ON
10.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Assistant Manager
U Haul
Brampton, ON
04.2022 - 10.2023
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Customer Service Representative
U Haul
Brampton, ON
09.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
Mississauga, ON12-2021
Bachelor of Commerce -
Panjab University
Chandigarh INDIA05-2019
Secondary School - Commerce
Nankana Sahib Public School
Samrala PUNJAB03-2016
Skills
- Staff Development
- Performance Management
- Marketing
- Contract Management
- Staff Training and Development
Certification
- Outlook: Time Management with calender & task
- Microsoft Teams Essential Training
- Word Essential Training (Microsoft 365)
- Excel Essential Training (Microsoft 365)
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Accomplishments
- Got 2nd Prize in Essay writing on topic "Views on Businesses during Pandemic" at Lambton College (inter class competition).
- Got 1st Prize in inter school singing Competition for continuously 2 years.
Timeline
Manager
U Haul
10.2023 - Current
Assistant Manager
U Haul
04.2022 - 10.2023
Customer Service Representative
U Haul
09.2020 - 04.2022
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
Bachelor of Commerce -
Panjab University
Secondary School - Commerce
Nankana Sahib Public School
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