Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harsimran Kaur

Greater Sudbury,ON

Summary

Reliable, energetic and resourceful consumer service professional with over two years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns and diverse industries. Expertise in client service, account management, relationships-building and communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista and Cashier

starbucks
Greater Sudbury, ON
12.2023 - Current
  • Efficiently prepare a range of non-alcoholic beverages including coffee, tea, juice ensuring a consistently high quality of beverage
  • Bus tables as necessary cleaning the Lobby area
  • Greet guests with professionalism
  • Follows standards for merchandising, stocking, rotating, and storing all products
  • Demonstrate exemplary menu & product knowledge
  • Data entry of inventory items purchased from suppliers
  • Maintain proper and adequate set-up of the kitchen/station on a daily basis
  • Operated cash registers to process customer payments.

Barista and Cashier

HMS Host
Mississauga ( Airport), ON
07.2022 - 11.2023
  • Efficiently prepare a range of non-alcoholic beverages including coffee, tea, juice ensuring a consistently high quality of beverage
  • Bus tables as necessary cleaning the Lobby area
  • Greet guests with professionalism
  • Follows standards for merchandising, stocking, rotating, and storing all products
  • Demonstrate exemplary menu & product knowledge
  • Data entry of inventory items purchased from suppliers
  • Maintain proper and adequate set-up of the kitchen/station on a daily basis
  • Operated cash registers to process customer payments.
  • Secondarily assisted management with inventory and ordering products according to requirement.

Concierge and Security Guard

First Security Protection Services
Toronto, ON
03.2021 - 01.2022
  • Provided outstanding and personalized customer service as a front-line representative.
  • Assisted with any questions from members of the public coming onto the premises and direct them to the appropriate group/individual, as required.
  • Enforced property rules and regulations and the Trespass to Property Act to maintain the security and safety of our clients and their assets.
  • Oversee the logging in and out of site equipment and resident packages.
  • Responded to all emergencies (medical, building, etc.)
  • Investigated security breaches, incidents, and other alarming behavior.
  • Completed reports by recording observations, information, occurrences.
  • Patrolling and monitoring designated areas.
  • Monitored and controled access at defined facility and property entry control points and assigned security posts

Education

Associate of Arts - Hospitality Management

Seneca College of Applied Arts And Technology
North York, ON
05-2023

Skills

  • Active Listening: Attentively listened to customer concerns, empathize with their situation, and provide appropriate solutions or assistance
  • Problem-Solving: Skillful in analyzing issues, identifying root causes, and implementing effective solutions to resolve customer complaints or inquiries promptly
  • Interpersonal Skills: Strong interpersonal abilities to build rapport with customers, establish trust, and maintain positive relationships to enhance customer loyalty and satisfaction
  • Conflict Resolution: Proficiency in resolving conflicts and handling complaints diplomatically, finding mutually beneficial solutions while upholding company policies and procedures
  • Teamwork: Collaborative approach to working with colleagues, supervisors, and other departments to address customer issues, share best practices, and improve overall service quality

Certification

  • First Aid and CPR
  • WHIMS(Workplace Hazardous Materials Information System)
  • Food safety
  • AODA(Accessibility for Ontarians with Disabilities Act)
  • Faculty and control measures and evacuation(Airport)
  • Smart Serve
  • G license holder

Timeline

Barista and Cashier

starbucks
12.2023 - Current

Barista and Cashier

HMS Host
07.2022 - 11.2023

Concierge and Security Guard

First Security Protection Services
03.2021 - 01.2022

Associate of Arts - Hospitality Management

Seneca College of Applied Arts And Technology

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Harsimran Kaur