Harsimran jot Kaur
WINNIPEG,Canada
Summary
Highly motivated retail professional with extensive experience in team management, sales, and customer service. Demonstrated ability to lead and train staff, effectively manage store operations, and drive sales performance in fast-paced environments. Strong background in inventory management, merchandising, and POS operations. Proactive problem-solving skills, consistently identifying and addressing issues to optimize processes and support team objectives.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds
10.2024 - Current
- Provided fast-paced, high-volume customer service in both drive-thru and front counter operations
- Handled multiple tasks simultaneously, including taking orders, processing payments, and preparing food, ensuring quick and efficient service
- Trained in time management and order accuracy, delivering seamless customer experiences even during peak hours
- Collaborated with team members to maintain workflow efficiency and meet service time goals
- Assisted other team members to achieve goals.
Product Specialist
Skechers
03.2024 - Current
- Assisted in achieving store sales goals by promoting special offers and upselling products
- Assisted with visual merchandising and maintained product displays, ensuring the store presented the brand effectively
- Support the store manager in overseeing daily operations and driving sales
- Train new team members on product knowledge and sales techniques
- Assisted with demonstrations for shoes to showcase functionality.
Assistant Store Manager
Joe Fresh
07.2024 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Software Developer Intern
Tactica Interactive
06.2024 - 08.2024
- Develop and maintain web applications using React, Ruby on Rails, and Next.js
- Collaborate with team members to design and implement new features
- Perform testing and debugging to ensure application functionality and performance
Trucking Dispatch & Freight Brokerage Specialist
Rai Dispatch
05.2024 - 08.2024
- Directed the dispatching, routing, and tracking of multiple fleet vehicles, ensuring efficient operations and timely deliveries
- Maintained comprehensive and accurate records of calls and dispatch activities in both physical and electronic databases
- Coordinated schedules to optimize coverage of daily workload, quickly adjusting to changing demands and priorities
Key Holder/Team Leader
Pepper Palace
08.2023 - 02.2024
- Supervised daily store operations and ensured adherence to company policies
- Assisted in training and mentoring new employees to improve sales performance
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Sales Associate
TrendSetters
08.2022 - 06.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Software Developer -
Manitoba Institute of Trades and Technology
Winnipeg, Manitoba08.2024
Skills
- Retail Management
- Leadership
- Product Knowledge
- Visual Merchandising
- Sales
- Customer Service
- Inventory Control
- Stock Replenishment
- Team Collaboration
- Time Management
- Scheduling
- Organizational Skills
- Communication Skills
- Cash Handling
- POS Systems
- Quick Learner
- Conflict Resolution
- Problem-Solving
- Fast Paced
- Multi-Tasker
- Sales Strategy
- Business Development
- Microsoft Office Knowledge
- Technical Proficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Certifications and Licenses
Valid Class 5 Manitoba's Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementFlexible work hoursTimeline
Crew Member
McDonalds
10.2024 - Current
Assistant Store Manager
Joe Fresh
07.2024 - 10.2024
Software Developer Intern
Tactica Interactive
06.2024 - 08.2024
Trucking Dispatch & Freight Brokerage Specialist
Rai Dispatch
05.2024 - 08.2024
Product Specialist
Skechers
03.2024 - Current
Key Holder/Team Leader
Pepper Palace
08.2023 - 02.2024
Sales Associate
TrendSetters
08.2022 - 06.2023
Software Developer -
Manitoba Institute of Trades and Technology
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