Harsimran Cour

• Executed global immigration and mobility programs, managing 1,000+ cases annually with a focus on compliance and seamless processes.

• Partnered with leadership and cross-functional teams to provide strategic mobility solutions aligned with business goals.
  • Developed and maintained policies, procedures, and templates to streamline immigration processes, including visa applications and employee support.
  • Oversaw the collection, analysis, and reporting of immigration data, identifying trends and opportunities for process improvements.
  • Provided training and mentorship to team members while delivering guidance to leadership and external stakeholders on immigration requirements.
  • Managed program budgets and proactively identified creative solutions to minimize risks and ensure compliance with industry and governmental standards.

• Supported multiple and challenging U.S. business immigration engagements by coordinating resources, timelines, and client interactions to deliver tailored solutions for institutional clients.

• Drafted and reviewed complex documentation, ensuring accuracy, regulatory compliance, and alignment with client objectives.

• Trained and mentored staff, developing and implementing work practices and procedures to improve efficiency, project outcomes, and team competencies.

• Engaged with corporate clients and employees to gather critical information, organized stakeholder meetings, and proactively advised lawyers on client-related issues.

• Monitored project documentation, budgets, and progress while identifying risks and implementing mitigation strategies to ensure project success and client satisfaction.

• Efficiently managed client account issues, including billing discrepancies, shipping delays, back orders, and account maintenance, ensuring timely resolution and customer satisfaction
• Addressed & resolved technical issues related to prescriptions and medications, working closely with stakeholders to ensure accurate and compliant processing
• Organized and maintained customer invoices for previous orders, ensuring accurate filing and easy retrieval for future reference
• Managed billing processes to ensure accuracy and compliance with company standards
• Maintained high levels of client service by addressing concerns with professionalism and efficiency

• Oversaw inventory levels, monitored customer feedback, and managed product requests to ensure optimal stock levels and customer satisfaction
• Implemented processes to streamline inventory management and respond to demand effectively
• Stayed informed about store promotions, pricing strategies, and special events
• Actively engaged with customers to promote and sell current offers, enhancing sales and driving customer engagement
• Ensured accurate handling and reconciliation of financial transactions to maintain financial integrity

• Designed and implemented new training modules and programs tailored to specific industry and institutional needs
• Ensured programs met organizational objectives and addressed training gaps effectively
• Successfully trained over 65,000 students, utilizing a variety of instructional methods to enhance learning outcomes and meet diverse training requirements
• Led and managed a team, providing training and mentorship to new employees
• Developed and delivered progress reports to track team performance and identify areas for improvement
• Oversaw office administration tasks while managing MS Office applications and other management systems

• Conducted assessments to identify training needs and developed customized training programs to address those needs
• Ensured programs were aligned with client goals and organizational objectives
• Managed client relationships to support their achievement of desired outcomes
• Handled account management and maintained effective communication with stakeholders to ensure satisfaction and address any concerns
• Oversaw administrative functions related to training programs and interventions
• Conducted corporate sales activities to promote and sell training solutions, driving business growth and client engagement

• Identified staffing needs, recruited, interviewed, and hired personnel for sales and channel sales branches, ensuring alignment with organizational goals and team requirements
• Assessed training needs within the team and developed targeted training programs to address skill gaps and enhance performance
• Customized training content to meet specific team requirements and objectives
• Delivered cross-departmental training sessions for the Sales team, and regularly updated training materials and toolkits to reflect current practices and improvements
• Ensured training resources remained relevant and effective