Harsimran Kaur
Assistant Manager
Vancouver,BC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Matt & Nat
2022.10 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Key Holder
PT, Watch Station
2022.09 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Assistant Manager
Envy & Grace
2022.04 - 2022.09
- Ensure visual merchandising presentation standards are met by using the weekly visual checklist, visual training guide and company directives
- Stock, transfers & markdowns completed with the sense of urgency
- Able to identify top performing products, using company reports, and determine impactful placement
- Assisted with new employee training and conducted performance reviews to track overall progress
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness.
Senior Customer Service Representative
Staples US
2021.01 - 2022.04
- Referred unresolved customer grievances to designated departments for further investigation
- Made appropriate account corrections to resolve customer problems
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Analyzed team’s performance on regular basis and made reports
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Assistant Manager
Geox
2018.12 - 2020.12
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making
- Mentored staff to enhance skills and achieve daily targets, using targets, using hands-on and motivational leadership
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Organized schedules, workflow and shift coverage to meet expected business demands
- Collaborated with the store manager to develop strategies for achieving sales and profit goals
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline opera[ons
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction on ratings
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Key Holder
GEOX
2018.07 - 2018.12
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Educated customers about product and special deals and newly released
- Kept business operations moving smoothly by dr sales reports, coordinating staff schedules and managing opening and closing procedures
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership
- Performed as integral staff member in streamlining opening and closing procedures
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
Cashier
Dollar Tree
2018.06 - 2018.07
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Organized and maintained both physical and digital payment documentation for accurate filing complaint record-keeping.
Overnight Stock Associate
Walmart
2018.04 - 2018.06
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Diploma - Computer Information System
KPU
Skills
- Innovative problem solving
- Project Management skill
- Loss Prevention
- Merchandising Expertise
- Communication
- Leadership
- Merchandise Quality Assurance
- Staff Coaching and Training
- Recruitment and Training
- Scheduling and Time-Tracking
- Computer Proficiency
- Analyzing Profitability
- Adobe Systems Adobe Fireworks
- Microsoft Dynamics
- Apple Final Cut Pro
- Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Assistant Manager
Matt & Nat
2022.10 - Current
Key Holder
PT, Watch Station
2022.09 - Current
Assistant Manager
Envy & Grace
2022.04 - 2022.09
Senior Customer Service Representative
Staples US
2021.01 - 2022.04
Assistant Manager
Geox
2018.12 - 2020.12
Key Holder
GEOX
2018.07 - 2018.12
Cashier
Dollar Tree
2018.06 - 2018.07
Overnight Stock Associate
Walmart
2018.04 - 2018.06
Diploma - Computer Information System
KPU
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