Simran Kaur
North York,ON
Summary
Organized and dependable candidate, to work in a challenging atmosphere as a team with focused targets and prioritize the tasks assigned as per the goals and objectives. To use qualities, skills, experience, and knowledge for the organization. Flexible and hardworking to achieve the goals set up by the organization, Seeking for an opportunity for a personal banker within a dynamic team, to bring value through extended knowledge of financial products and services. Driven to help customers with Loan applications, credit checks and assisting them with their financial needs and planning, knowledgeable of branch operations and financial services to support company and customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Jobswithyou Inc
05.2024 - 09.2024
- Effectively managed employee relations, resolved conflicts with confidentiality, and conducted fair internal investigations while ensuring compliance with legal and organizational standards.
- Maintained accurate HR records, streamlined payroll processes using advanced software, and minimized financial discrepancies through efficient program management.
- Organized and led staff orientation and training programs to foster collaboration and improve team effectiveness.
RESTURANT MANAGER (Customer Service)
A&W (AWGTA)
05.2023 - 02.2024
- Creating Profit and Loss Weekly reports
- Involved in insuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Recruiting, training, and supervising staff
- Delegating tasks to restaurant staff and supervising their performance
- Maintaining orderly and clean eating and dining areas, as well as other facilities utilized by guests
- Reading food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instruction
- Working on Clearview to complete various managerial tasks and reports.
- Conducting regular staff performance reviews to identify areas of improvement and provide coaching and training to ensure continuous growth and development within team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
FINANCIAL SERVICE REPRESENTATIVE
Easyfinancial Services
11.2021 - 11.2022
- To authorize loans or offer alternate options, I opened loan accounts, performed credit checks, examined the financial standing of customers, and assessed debt-to-income ratios.
- Politely responded to consumer questions, immediately fixed accounting-related problems, raised unsolved issues, and kept thorough financial transaction records for traceability.
- Promoted financial products, including insurance, benefits, and loans, by utilizing in-depth product expertise, posing open-ended inquiries, and working in teams to achieve common goals.
- Offered financial planning advice to clients, worked with management to improve sales tactics, and found ways to cross-sell goods while suggesting changes to expedite loan approval procedures.
- Displayed excellent multitasking and problem-solving abilities in hectic settings, handled high phone and email volumes, and balanced cash drawers and vault accounts every day with no inconsistencies.
RESTAURANT MANAGER ( Customer Service)
A&W (AWGTA)
11.2019 - 10.2021
- Involved in insuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Recruiting, training and supervising staff
- Delegating tasks to restaurant staff and supervising their performance
- Maintaining orderly and clean eating and dining areas, as well as other facilities utilized by guests
- Reading food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instruction
- Working on clearview to complete various managerial tasks and reports.
- Managed approximately 150-200 customers on day to day basis.
SUPERVISOR
Tim Horton's
09.2019 - 11.2019
- To manage team of 3-4 on the floor and handle food safety procedure
- Represent and promote the brand
- Placing the food order for inventory on time
- To check inventory
- Ensure the quality of food and right food handling procedures are followed in kitchen.
- Streamlined operations and prioritized tasks.
TEAM MEMBER
Tim Horton's
09.2017 - 09.2019
- Serving guest in, an ethical manner and providing best customer service
- Worked at different stations to provide optimal coverage and meet production goals
- Ensure health and safety procedures are adhere to
- Interact with consumers and Maintain Good Customer Relationship
- Assuring end of day procedures are completed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Office Administrator (Office ADMIN)
Modern Engineering Works Pvt Ltd
12.2013 - 08.2017
- Managed office schedules, meetings, payroll preparation, and overseas shipment coordination, ensuring seamless operations and cost-effective transportation for finished jobs.
- Maintained a customer database, resolved customer issues through phone, email, and CRM tools, and provided information to enhance customer satisfaction and retention.
- Tracked inventory orders, maintained organized filing systems, and handled administrative tasks such as financial processing, recordkeeping, and registration to ensure efficient operations.
Education
Global Business Management - Global Studies
Centennial College
2019
Bachelor of Business Administration - Business Administration
Center Point College
2013
Skills
- Time Management
- Risk Management
- Communication skills (verbal and written)
- Analytical Thinking
- Strategic Thinking
- Decision making
- Negotiation skills
- Multitasking and Organizing
- Quick Learner
- Deposit & ID Verification
- Loans & Mortgage (Documentation)
- Digital literacy
- Complaint resolution
- MS Office
- Scheduling
- Sales Expertise
- Referral Generation
- Revenue Growth
- Client Management
- Customer Engagement
- Documentation and Recordkeeping
- Data entry
- Calendar Management
- Multi-Line Phone Systems
- Recruiting & Terminating
- Training and mentoring
- Payrolls
- Onboard & Orientations
Certification
- RMAC- Real Estate Mortgage Agent Course
- Standard First Aid & CPR/AED Level C certification
Accomplishments
- Consistently maintained rank in the performance score card for the position of Financial Service Representative, throughout the year
- In AW successfully achieved the Steritech audit with Gold, BCA audit with 90% result
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Human Resources Manager
Jobswithyou Inc
05.2024 - 09.2024
RESTURANT MANAGER (Customer Service)
A&W (AWGTA)
05.2023 - 02.2024
FINANCIAL SERVICE REPRESENTATIVE
Easyfinancial Services
11.2021 - 11.2022
RESTAURANT MANAGER ( Customer Service)
A&W (AWGTA)
11.2019 - 10.2021
SUPERVISOR
Tim Horton's
09.2019 - 11.2019
TEAM MEMBER
Tim Horton's
09.2017 - 09.2019
Office Administrator (Office ADMIN)
Modern Engineering Works Pvt Ltd
12.2013 - 08.2017
Bachelor of Business Administration - Business Administration
Center Point College
Global Business Management - Global Studies
Centennial College
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