Harsimar Bhatia
Surrey,British Columbia
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Glover Liquor Mart
09.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Senior Customer Care Executive
Teleperformance
09.2021 - 10.2022
- Developed strong relationships with clients, leading to repeat business and referrals.
- Managed a diverse range of escalated cases, ensuring resolution according to company guidelines and policies.
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Maintained clear lines of communication between customers and internal stakeholders, ensuring timely resolution of all queries.
Education
High School Diploma -
GNPS Chandigarh
Chandigarh India03.2019
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Flexible Schedule
- Team Management
- Heavy Lifting
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Cashier Team Lead
Glover Liquor Mart
09.2023 - Current
Senior Customer Care Executive
Teleperformance
09.2021 - 10.2022
High School Diploma -
GNPS Chandigarh
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