Harsiddhi Brahmbhatt
Talent Acquisition and Customer Service Specialist
Halifax,NS
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Friendly and prompt Front Service Clerk with good skills using phone, computer, and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse in handling front office operations. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Akshar Group Of Industries
01.2023 - 09.2023
- Answered approximately 30 phone calls, directed inquiries to appropriate personnel, and responded to customer requests promptly
- Managed office supplies inventory and placed orders when necessary along with filing and maintaining stock
- Assisted in preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Financial Customer Service Agent
Toyota Financial Services
04.2022 - 11.2022
- Responded to approximately 60 telephone inquiries and complaints following standard operating procedures
- Utilized problem-solving techniques to quickly resolve customer complaints in a professional manner
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Trained minimum of 25 new employees on proper customer service techniques according to organizational standards.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Assembly Line Operator
Honda
02.2021 - 11.2021
- Achieved minimal product defects through meticulous attention to detail during both manual assembly tasks as well as machine-assisted processes.
- Tested approximately 150 finished products to perform quality assurance and identify discrepancies.
- Operated on 7 various machines used in production processes.
- Completed durable assemblies and subassemblies with hand and power tools.
- Participated in cross-functional teams to address production challenges, leading to innovative solutions and improved workflows.
Receptionist
Atrium Foot Clinic
01.2021 - 04.2021
- Handled cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents, and copying materials
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Assisted approximately 30 customers per day with general inquiries regarding products, services, and hours of operation via phone or email.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Food Server/Cashier
Osmows Restaurant
10.2019 - 04.2021
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Assisted with training and mentoring new team members.
- Operated POS system efficiently to ensure accurate transactions.
- Supported needs of 15-person wait staff who attended to specific needs of countless customers situations professionally, resolving issues promptly and ensuring repeat business
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Talent Acquisition Specialist
Akshar Group Of Industries
05.2018 - 12.2020
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
- Developed and maintained an applicant tracking system, tracking all job openings, applicants, and interviewing activity.
- Evaluated resumes, interviewed, and presented approximately 170 qualified candidates to hiring managers, and solicited feedback to refine recruiting strategy.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Advocated for 300+ staff members, helping to identify and resolve conflicts.
Front Desk Agent/Night Auditor
Champlain Waterfront Hotel
06.2019 - 10.2019
- Compiled data for daily reports including occupancy figures, revenues, and house counts in a 100-room hotel
- Provided concierge services such as arranging transportation or making restaurant reservations for guests' convenience.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Trained new staff members in customer service techniques and hotel operations.
Education
Post-Degree Certificate - International Business Management
09.2022
BBA - Business Administration Human Resource Management
05.2018
High School Diploma -
04.2015
Skills
- Cloud-Based File Management
- Administrative Procedures
- Microsoft Office Suite
- Time Tracking and Payroll Administration
- Human Resources Support
- Professional telephone demeanor
- Staff education and training
- Inventory Management
- Supply chain distribution
- Packing and shipping proficiency
- Administrative Support
- Reliability and punctuality
- Relationship Management
References
Available Upon Request
Certification
Certificate in International Business Management
CPR Certification
Basic WHMIS Certification
Languages
- English
- Gujarati
- Hindi
- Swahili
- French
- Punjabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant - Akshar Group Of Industries
01.2023 - 09.2023
Financial Customer Service Agent - Toyota Financial Services
04.2022 - 11.2022
Assembly Line Operator - Honda
02.2021 - 11.2021
Receptionist - Atrium Foot Clinic
01.2021 - 04.2021
Food Server/Cashier - Osmows Restaurant
10.2019 - 04.2021
Front Desk Agent/Night Auditor - Champlain Waterfront Hotel
06.2019 - 10.2019
Talent Acquisition Specialist - Akshar Group Of Industries
05.2018 - 12.2020
Seneca College - Post-Degree Certificate, International Business Management
Ahmedabad University - BBA, Business Administration Human Resource Management
Swaminarayan Vidyapith - High School Diploma,
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