Harshwinder Kaur
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
RPM Groups
12.2022 - Current
- Responded promptly to customer inquiries via various communication channels
- Processed orders and resolved customer complaints with efficiency
- Maintained detailed records of customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quality Control Inspector
Viqua
07.2022 - 12.2022
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
IT Supervisor
Advance IT Solutions
08.2020 - 05.2022
- Managed computer operating systems and software with expertise
- Investigated and diagnosed network problems, ensuring swift resolution
- Installed, maintained, and upgraded web-server hardware and software
- Monitored internet and email usage for security compliance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
Teacher
Saffron Public School
02.2018 - 03.2019
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor’s in computer application -
Punjabi University Patiala
Diploma in IT Business Analysis - Business Analysis
Conestoga College
Kitchener08.2023
Skills
- Business Analysis
- Data Analysis
- Systems Integration
- Network Troubleshooting
- Software Installation
- Web Server Management
- Quality Control
- Leadership and Management skills
- Effective Communication skills
- Empathy and Compassion
- Time Management Skills
- Persistence and Problem-Solving skills
Microsoft Office Suite
- Word
- PowerPoint
- Excel
- Skype
- Access
- Outlook
- OneNote
- Publisher
Availability
Full Time
References
Available upon request.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
RPM Groups
12.2022 - Current
Quality Control Inspector
Viqua
07.2022 - 12.2022
IT Supervisor
Advance IT Solutions
08.2020 - 05.2022
Teacher
Saffron Public School
02.2018 - 03.2019
Bachelor’s in computer application -
Punjabi University Patiala
Diploma in IT Business Analysis - Business Analysis
Conestoga College
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