Harshveer Sran
Oliver
Summary
Highly organized and customer-focused Front Desk employee with over 5 years of experience in providing exceptional reception and administrative support in fast-paced environments. Skilled in greeting visitors, answering phones, managing appointments, and handling inquiries with professionalism and efficiency. Proficient in utilizing office equipment and software to ensure seamless front desk operations. Adept at multitasking and managing priorities to meet the needs of clients and staff. Strong communication and interpersonal skills with a proven track record of delivering outstanding customer service. A reliable and resourceful team player dedicated to creating a positive first impression and maintaining a welcoming atmosphere for all guests.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday INN and Suites
06.2022 - Current
- Greeted and assisted hotel guests in a professional and courteous manner, addressing their needs and requests promptly and effectively
- Managed check-in and check-out process efficiently, ensuring accuracy of guest information and seamless transition
- Handled incoming phone calls, messages, and reservations with attention to detail and high level of customer service
- Provided information about hotel amenities, local attractions, and dining options to enhance guests' experience
- Collaborated with housekeeping and maintenance staff to ensure guest rooms were properly prepared and maintained to meet high standards
Front Desk Agent
Osoyoos INN and Suites
06.2021 - 09.2021
- Maintained a clean and organized front desk area, including stocking supplies and keeping track of room availability
- Resolved guest concerns and issues promptly, demonstrating strong problem-solving and conflict resolution skills
- Managed incoming calls, emails, and reservations, effectively coordinating guest requests and inquiries
- Handled check-ins and check-outs efficiently, ensuring accuracy in all guest information and payment transactions
Sales Associate
Canadian Tire
03.2019 - 09.2020
- Experienced in merchandising and maintaining store presentation to create an inviting shopping environment
- Proficient in utilizing sales techniques and product knowledge to drive revenue and increase store profitability
- Proven track record of meeting and exceeding sales targets by effectively upselling and cross-selling products to customers
- Skilled in providing exceptional customer service to build strong relationships and ensure customer satisfaction
Education
Business of Administration - Accounting
Okanagan college
Kelowna, B.C10.2024
High School Diploma -
Southern Okanagan Secondary
Oliver, B.C06.2020
Skills
- Active listening Skills
- Problem Solving
- Organization
- Adaptability
- Leadership
- Critical thinker
- Software
- Excel
- Word
- Powerpoint
- Opera
- Customer Service
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Holiday INN and Suites
06.2022 - Current
Front Desk Agent
Osoyoos INN and Suites
06.2021 - 09.2021
Sales Associate
Canadian Tire
03.2019 - 09.2020
High School Diploma -
Southern Okanagan Secondary
Business of Administration - Accounting
Okanagan college
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