Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harshvardhan

Kelowna

Summary

Dynamic Service Manager with a proven track record at Mr. Lube + Tires, adept at resolving customer complaints and enhancing satisfaction. Skilled in team leadership and conflict resolution, I streamline operations and deliver exceptional service, significantly reducing vehicle downtime through proactive maintenance and effective documentation.

Overview

4
4
years of professional experience

Work History

Service Manager

Mr. Lube + Tires
07.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Delivered reliable maintenance services by routinely inspecting vehicles and addressing any potential issues proactively.
  • Streamlined work processes with proper documentation of repairs, parts inventory, and customer information.
  • Reduced vehicle downtime, performing preventative maintenance tasks according to manufacturer guidelines.

Senior Associate

Osmow's Shawarma
11.2022 - 07.2023
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.

Food Runner

Saravanaa Bhavan
05.2021 - 10.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

Associate of Arts - Psychology

Alexander College
Burnaby, None
12-2023

BBA - Tourism And Hospitality Management

Kaplan Business School
Adelaide, Australia
12-2021

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Service Manager

Mr. Lube + Tires
07.2023 - Current

Senior Associate

Osmow's Shawarma
11.2022 - 07.2023

Food Runner

Saravanaa Bhavan
05.2021 - 10.2021

Associate of Arts - Psychology

Alexander College

BBA - Tourism And Hospitality Management

Kaplan Business School

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Harshvardhan