Harshvardhan Chauhan

Brantford,Ontario

Summary

Dedicated IT Support professional with hands-on experience supporting Windows 10/11 environments and basic macOS. Skilled in troubleshooting hardware, software, and connectivity issues, managing user accounts, and resolving help desk tickets. Strong communicator focused on delivering reliable technical support and positive user experiences.

Education

Bachelor of Science - Computer Science

Algoma University

Brampton, ON

08-2025

Skills

Operating Systems: Windows 10/11, basic macOS

Hardware: Desktops, laptops, printers, scanners, and peripherals

Networking: TCP/IP fundamentals, DNS, DHCP, Wi-Fi troubleshooting

IT Support: User account setup, password resets, software installation and configuration

Tools: ServiceNow (basic), Jira (basic), Microsoft 365

Troubleshooting: Diagnosing and resolving hardware, software, and connectivity issues

Ticketing Systems: Incident logging, documentation, and issue resolution workflows

Communication: Clear user interaction, issue explanation, and customer-focused support

PRACTICAL IT EXPERIENCE (Hands-on / Lab-Based)

IT Support Practice Projects

Troubleshot and resolved common Windows 10/11 issues including system performance problems, user login errors, and application failures
Created, managed, and modified local user accounts, including permission and access control settings
Installed, configured, updated, and removed software applications using Windows Settings and Control Panel
Performed basic network troubleshooting to resolve Wi-Fi connectivity, IP addressing, and DNS-related issues
Simulated real-world help desk tickets and applied structured, step-by-step troubleshooting methodologies
Documented technical issues, actions taken, and resolutions clearly using ticket-style documentation