Harshrajsinh Chavda
North York, ON,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships through top-notch oral and written communication, active listening and analytical problem-solving skills to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Signature Vape Plus
11.2022 - Current
- Handled customer inquiries and suggestions courteously through inbound calls and emails.
- Responded to customer requests for products, services, and company information through emails and a ticketing system.
- Processed orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed escalations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with other departments to respond in timely manner and increase customer retention rates.
Product Support Specialist
S&P Global
07.2019 - 08.2022
- Organized and prioritized a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Supported business users during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Provided remote support to global clients, adapting communication styles to suit various cultural preferences.
Sales Associate
Make My Trip
05.2018 - 07.2018
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Boosted sales revenue by utilizing effective communication skills to present products to potential customers.
- Utilized SAP CRM efficiently to manage orders and customer profiles.
- Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
- Enhanced product knowledge by participating in routine training sessions, enabling better understanding of features and benefits when presenting to customers.
Education
Post Graduation Diploma - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Post Graduation Diploma - Global Business Managemnt
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
MBA - Marketing
Gujarat Univeristy
Ahmedabad, IN04.2019
Skills
- Customer Service
- Problem-solving abilities
- Organization
- Active Listening
- Prioritization
- Multitasking
- Critical Thinking
- Order Processing and Fulfillment Systems
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Signature Vape Plus
11.2022 - Current
Product Support Specialist
S&P Global
07.2019 - 08.2022
Sales Associate
Make My Trip
05.2018 - 07.2018
Post Graduation Diploma - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Post Graduation Diploma - Global Business Managemnt
Conestoga College Institute of Technology And Advanced Learning
MBA - Marketing
Gujarat Univeristy
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