Summary
Overview
Work History
Education
Skills
Academicqualification
Certification
Timeline
Generic

HARSHPREET SINGH SAWHNEY

KELOWNA,BC

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Night Auditor/Front Desk Agent

Hyatt Place Kelowna
Kelowna, BC
05.2023 - 07.2024
  • Greeted arriving guests and checked them into their rooms.
  • Respond to guest complaints, requests, and emergencies.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Resolved customer issues quickly while maintaining a high level of professionalism.

Front Desk Agent/Assistant Housekeeping Manager

Samsun Hostel
Kelowna, British Columbia
01.2023 - 05.2023
  • Assisted with check-in and check-out procedures for guests.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Collaborated with colleagues to ensure smooth operations of the front desk area.

Customer Service Representative

BC HYDRO
Prince George, British Columbia
01.2022 - 12.2022
  • Helping customers with their questions related to their natural gas account
  • Making payment arrangements for customers with debts
  • Calling customers for collection-related activities.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Retail Sales Specialist

Telus Telecommunications
Surrey, BC
08.2018 - 12.2021
  • Sales order processing: sales order, credit approval, invoicing, and filing.
  • Maintaining current knowledge of all promotions and providing customers with simple quotes.
  • Providing clients with high-level customer service.
  • Investigating customer complaints and providing appropriate solutions.

Education

BBA - Business Administration

Capilano University
North Vancouver, BC
12-2022

Skills

  • Quick Learner
  • Active Listener
  • Class 5 Drivers License
  • Advanced Computer Proficiency
  • Currently learning French language for professional and casual use

Academicqualification

  • High School from C.B.S.E. Board, India
  • Business Administration Degree from Capilano University, North Vancouver

Certification

  • First Aid/ CPR Certified Professional

Timeline

Night Auditor/Front Desk Agent

Hyatt Place Kelowna
05.2023 - 07.2024

Front Desk Agent/Assistant Housekeeping Manager

Samsun Hostel
01.2023 - 05.2023

Customer Service Representative

BC HYDRO
01.2022 - 12.2022

Retail Sales Specialist

Telus Telecommunications
08.2018 - 12.2021

BBA - Business Administration

Capilano University

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HARSHPREET SINGH SAWHNEY