Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harshpreet Singh Gill

Burnaby,Canada

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Hardworking with background as Worker. Demonstrated skills in manual labor, machine operation and task completion within deadlines. Strong physical stamina combined with problem-solving capabilities to enhance productivity at previous roles. Notable contributions include improved efficiency and team collaboration on various projects.

Overview

2
2
years of professional experience

Work History

Checkout Co-worker/Cashier

Ikea
Coquitlam, Canada
11.2023 - Current
  • Responded promptly to customer inquiries or concerns regarding cart availability. - Trained new employees on proper checkout procedures, ensuring they adhered to company policies and safety regulations. - Assisted customers with transactions, returns, and resolving issues. - Improved customer satisfaction by providing information about facilities and entertainment operations. - Supported team members during busy periods with additional tasks like restocking shelves or bagging groceries at checkouts. - Provided assistance to customers who required help loading or unloading their purchases from carts.

Customer Service Representative

VK Delivery & Moving Services Ltd
Delta, Canada
05.2023 - 11.2024
  • Answered inbound calls to handle various concerns, set appointments, and close sales. - Managed customer calls efficiently in a fast-paced call center environment. - Built trusting relationships with customers to better understand needs. - Collaborated with colleagues and co-workers to deliver quality customer experience. - Informed customers of promotions and special offers to increase sales. - Anticipated needs and resolved problems to keep customers happy. - Handled customer inquiries, payments, and service requests. - Documented, researched, and resolved customer service issues. - Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.

Education

Associate in Arts (A.A.) -

Capilano University
North Vancouver
05.2025

Skills

  • Strong Work Ethic
  • Customer Service Excellence
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Efficient Cart Retrieval
  • Maintaining Store Appearance
  • Sales Support
  • Loading Assistance
  • Inventory Management
  • Merchandise Restocking
  • Data Entry Experience
  • Excellent Telephone Manner
  • Compassionate Client Interaction
  • Ability to Empathize with Client Concerns
  • Basic Equipment Use Instruction

Languages

English, Proficient (C2)

Timeline

Checkout Co-worker/Cashier

Ikea
11.2023 - Current

Customer Service Representative

VK Delivery & Moving Services Ltd
05.2023 - 11.2024

Associate in Arts (A.A.) -

Capilano University

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Harshpreet Singh Gill