Harshpreet Kaur
Surrey,BC
Summary
Highly organized Employee with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
1
1
Certification
Work History
Concierge/Front Desk Receptionist
Fortis Concierge corp.
Surrey, British Columbia
07.2024 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Unarmed Security Guard
7 Star Security Services inc.
Surrey, British Columbia
06.2024 - Current
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
Event Security Guard
Fortis Concierge corp.
Surrey, British Columbia
06.2024 - Current
- Provided guidance on crowd control management during events.
- Assisted in emergency evacuations when necessary.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Responded quickly and calmly to any emergencies that arose during an event.
Education
Diploma in Business Management - Business Administration
Canada International Royal Arts College
Vancouver, BC03-2025
High School Diploma -
Eastwood International School
Mullanpur, Punjab, India04-2022
Skills
- Customer Service
- Front desk support
- Strong interpersonal skills
- Exceptional communication
- Incident Reporting
- ID Verification
- Crowd Control
- Security camera monitoring
- CCTV Monitoring
- Patrol techniques
Certification
- Basic Security Guard license
- Food Safety level-1
- Social Media Marketing Certificate
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Concierge/Front Desk Receptionist
Fortis Concierge corp.
07.2024 - Current
Unarmed Security Guard
7 Star Security Services inc.
06.2024 - Current
Event Security Guard
Fortis Concierge corp.
06.2024 - Current
Diploma in Business Management - Business Administration
Canada International Royal Arts College
High School Diploma -
Eastwood International School
Similar Profiles
BRIAN G. JAMESBRIAN G. JAMES
Concierge Services at Central Florida Investments/Westgate Resorts Corp. Concierge ServicesConcierge Services at Central Florida Investments/Westgate Resorts Corp. Concierge Services
Neelam PaulNeelam Paul
Registered Nurse at Fortis HospitalRegistered Nurse at Fortis Hospital
Ms.Priyadharshini BMs.Priyadharshini B
Infection Control Nurse at Fortis Hospital Bannerghatta Road - Bangalore, KarnatakaInfection Control Nurse at Fortis Hospital Bannerghatta Road - Bangalore, Karnataka
Jagjit KaurJagjit Kaur
Assistant Accountant at CA Satish Kumar GuptaAssistant Accountant at CA Satish Kumar Gupta
RAZIYA JAMALRAZIYA JAMAL
Divisional Awards Administrator at RCMP - "E" DivisionDivisional Awards Administrator at RCMP - "E" Division