Summary
Overview
Work History
Education
Skills
Timeline
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Harshpreet Kaur

Surrey,BC

Summary

Dynamic and results-oriented professional with extensive experience in customer service and technical troubleshooting, honed at CONCENTRIX and First Service Residential. Excelled in CRM software proficiency and verbal communication, significantly enhancing customer satisfaction. Proven track record in problem-solving and time management, adept at fostering positive relationships and efficiently managing high-volume inquiries.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CONCENTRIX
11.2023 - Current
  • Provide exceptional customer service via phone, email, and chat, addressing service inquiries, resolving concerns, and ensuring customer satisfaction
  • Build positive relationships with customers, identifying opportunities to offer financial products and services tailored to their needs
  • Demonstrated proficiency in handling high-volume customer inquiries in a call center environment
  • Refer customers to account managers and external partners to meet more complex service needs, ensuring seamless service delivery
  • Handle a variety of banking transactions, including opening personal and business accounts, setting up demand accounts, term deposits, ATM cards, and more
  • Actively participate in sales meetings and maintain accurate records of customer interactions in the CRM system

Front Desk Receptionist

First Service Residential
10.2022 - 11.2023
  • Welcome guests or clients in a friendly, professional manner, making a positive first impression
  • Answer incoming calls, screen them, and direct them to the appropriate person or department
  • Manage and schedule appointments for clients, visitors, or staff, ensuring that calendars are organized and up to date
  • Receive and distribute incoming mail, packages, and deliveries

Education

Diploma - Computer System Technician

Alpha College of Business And Technology
Toronto, ON

Skills

  • Customer relationship management (CRM)
  • Technical troubleshooting
  • Problem solving
  • CRM software proficiency
  • Microsoft Excel
  • Time management
  • Call center operations
  • Communication skills, verbal and written

Timeline

Customer Service Representative

CONCENTRIX
11.2023 - Current

Front Desk Receptionist

First Service Residential
10.2022 - 11.2023

Diploma - Computer System Technician

Alpha College of Business And Technology

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Harshpreet Kaur