HARSHPREET KAUR

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

• Member of Millennium Toastmasters Club 585066, Winnipeg., 2022- Present
• Manitoba Harvest (Volunteer), 2021- Present

References are available as per requirement.

• Post Secondary Diploma in Hospitality Management, 06/01/22
• Diploma in Computer Applications, 06/01/19

• Customer Service Representative, Real Canadian Superstore, Bison Drive, Winnipeg, Manitoba, 04/01/21, Present, Provided face-to-face customer service and helped clients with selecting the suitable products by asking open-ended questions and making interactions meaningful., Exceeded PC Optimum Credit Card/Points Card sales targets by 10% of quota during year 2022., Worked as first line of support to resolve complaints when possible, or proactively connecting clients with right team members., Learnt new information technology systems connecting various terminals for better customer services., Responded to customer inquiries, information requests and transactional services in accurate and efficient manner., Promoted and cross-sold suitable products to customers.
• Cashier, Punjab Food Corner, St. Mary's Road, Winnipeg, Manitoba, 08/01/22, Present, Provided exceptional customer service and earned written appreciation from supervisor., Processed cash and POS transactions with complete accuracy., Managed high footfall between customer visits and courier orders for food service providers.