Harshpreet Kaur
Halifax,NS
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Lufthansa
05.2022 - 12.2023
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
Airport-passenger-service-agent
Yyz
09.2021 - 05.2022
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate, and ramp services.
- Tagged baggage and routed to the appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
Fleming College
Peterborough, ON04.2023
Skills
- Ticketing
- Customer Service Management
- Boarding gate procedures
- Security Screenings
- Passenger Assistance
- Check-in processes
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Passenger Service Agent
Lufthansa
05.2022 - 12.2023
Airport-passenger-service-agent
Yyz
09.2021 - 05.2022
High School Diploma -
Fleming College
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