Harshpreet Kaur
Brampton,ON
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Oyo Hotel
Ludhiana, Punjab
01.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
United Parcel Services ( UPS)
Warehouse Associate
Caledon, ON
09.2023 - 02.2024
- Supported registration processes with technical assistance and troubleshooting.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
- Analyzed trends in customer feedback data to identify areas for improvement in services offered.
- Worked closely with other departments such as sales, marketing and technical support teams to ensure optimal delivery of services.
- Maintained records of all incoming and outgoing shipments.
- Received, inspected and inventoried freight for loading onto trucks.
Server
Punjabi Haveli
Brampton, ON
10.2023 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Delegant School
Ludhiana02-2023
High School Diploma -
Niagra College- Toronto
Toronto, ONSkills
- Data Entry
- Appointment Scheduling
- Report Generation
- Paperwork Processing
- Complaint Resolution
- Microsoft Excel
Certification
- Certificate of nail technician
- Makeup Artist
Timeline
Server
Punjabi Haveli
10.2023 - 01.2024
United Parcel Services ( UPS)
Warehouse Associate
09.2023 - 02.2024
Customer Service Representative
Oyo Hotel
01.2023 - 07.2024
High School Diploma -
Delegant School
High School Diploma -
Niagra College- Toronto
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