Harsh Pratap Singh Yadav
Oshawa,Canada
Summary
Compassionate and dedicated Shelter Care & Support Worker with hands-on experience in homeless shelters across Durham. Skilled in providing empathetic assistance to vulnerable individuals, ensuring their safety, dignity, and access to essential resources. Adept in crisis intervention, conflict de-escalation, and trauma-informed support for residents facing homelessness, mental health challenges, and medical emergencies. Known for building trust, collaborating with outreach teams, and fostering an inclusive, supportive shelter environment. Passionate about empowering individuals and connecting them with pathways to housing, healthcare, and long-term stability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Worker
VON CANADA
Toronto, Ontario
06.2024 - 12.2024
- Coordinated daily shelter operations, ensuring efficient scheduling, staff oversight, and supply management.
- Maintained accurate records in HIFIS, reports, and documentation, including incident reports and client intake forms.
- Supported clients by developing action plans, providing counseling, referrals, and delivering crisis intervention services.
- Ensured compliance with health & safety regulations and privacy policies, maintaining confidentiality and safety standards.
- Participated in staff meetings, program coordination with external agencies, and monitored client progress through regular follow-ups.
- Responded to patron inquiries, managed shelter safety, and liaised with emergency services when needed.
Security & Aid
Homeless Shelter Security & Aid
Durham, Canada
01.2021 - 01.2023
- Maintained a safe and welcoming environment for shelter residents, staff, and visitors.
- Assisted clients experiencing homelessness with guidance, resources, and empathetic support.
- Responded to crises such as verbal conflicts, medical issues, and mental health-related incidents, ensuring de-escalation and client safety.
- Monitored shelter access points, performed regular rounds, and reported safety or maintenance concerns.
- Collaborated with outreach workers and case managers to connect residents with housing, healthcare, and social services.
- Provided respectful support during intake processes, helping new residents adjust to shelter policies and resources.
Volunteer
Khalsa Aid International
India, India
01.2019 - 01.2021
- Provided humanitarian aid and care to displaced individuals and families during crises.
- Assisted with food distribution, shelter setup, and emotional support for people in need.
- Demonstrated empathy, patience, and cultural sensitivity while supporting diverse communities.
Education
HOSPITALITY AND TOURISM MANAGEMENT - HOSPITALTIY
NIAGARA COLLEGE OF APPLIED ARTS AND EDUCATION
Niagara Falls, ON04-2023
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT
Georgian College of Applied Arts And Technology
Barrie04-2022
Skills
- Client-Centered Support & Advocacy
- Crisis Intervention & De-escalation
- Trauma-Informed & Culturally Sensitive Care
- Shelter Operations & Case Documentation
- Safety, Security & Risk Management
- Emergency Response (medical, fire, mental health)
- Conflict Resolution & Mediation
- Strong Communication & Interpersonal Skills
- Collaboration with Outreach & Social Services
Websites
Certification
- Standard First Aid & CPR (Level C)
- Non-Violent Crisis Intervention (NVCI)
- Mental Health First Aid
- Ontario Security Guard License
- WHMIS & Health & Safety Training
References
Available upon request
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Social Worker
VON CANADA
06.2024 - 12.2024
Security & Aid
Homeless Shelter Security & Aid
01.2021 - 01.2023
Volunteer
Khalsa Aid International
01.2019 - 01.2021
HOSPITALITY AND TOURISM MANAGEMENT - HOSPITALTIY
NIAGARA COLLEGE OF APPLIED ARTS AND EDUCATION
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT
Georgian College of Applied Arts And Technology
Similar Profiles
Lindsey KennesonLindsey Kenneson
Developmental Services Worker at VON CanadaDevelopmental Services Worker at VON Canada
Danielle SebbenDanielle Sebben
RPN at VON CanadaRPN at VON Canada
Newin EdwinNewin Edwin
Client Service Associate - Planning & Scheduling at Von CanadaClient Service Associate - Planning & Scheduling at Von Canada
KARAN GULATIKARAN GULATI
Customer Service Associate at VON CanadaCustomer Service Associate at VON Canada
PHYLLIS OWUSU-ANSAHPHYLLIS OWUSU-ANSAH
REGISTERED NURSE – TEMPORARY CLASS → GENERAL CLASS at North Centennial ManorREGISTERED NURSE – TEMPORARY CLASS → GENERAL CLASS at North Centennial Manor