HARSHMEET KAUR
Kamloops,BC
Summary
Motivated Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Fresh
Mohali, India
10.2020 - 07.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Computer Fundamental & Office Application -
Centre For Advanced Learning
Mohali, IndiaPOST-BACCALAUREATE DIPLOMA - ACCOUNTING
Thompson Rivers University
Kamloops, BCBachelor of Commerce -
Panjab University
Chandigarh, India09.2020
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Understanding Customer Needs
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Inventory Management
- Time Management
- Document and Records Management
- Computer Proficiency
Timeline
Customer Service Representative
Reliance Fresh
10.2020 - 07.2021
Computer Fundamental & Office Application -
Centre For Advanced Learning
POST-BACCALAUREATE DIPLOMA - ACCOUNTING
Thompson Rivers University
Bachelor of Commerce -
Panjab University
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