Harshleen Chhabra
Toronto,ON
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollarama
Markham, Ontario
01.2023 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintaining quarter-to-date budget with high performance and achieving quarterly and yearly bonus with a 10% increase.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Participation in inventory control and loss prevention processes.
Customer Service Representative
ContactPoint360
Toronto, Ontario
10.2022 - 01.2023
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed over 90 inbound calls a day, with high customer solving percentage throughout..
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Leader
Dollarama
Markham, Ontario
09.2022 - 01.2023
- Supporting the store manager and assistant store manager with daily operations.
- Acting as Manager on Duty in the absence of a manager.
- Supervising and coordinating staff, and assigning duties to sales associates.
- Assisted in receiving, stocking, and organizing inventory.
- Arranging and presenting products visually appealing to attract customers and drive sales.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Graduate Diploma - International Business Management
Seneca College of Applied Arts And Technology
North York, ON12-2023
Skills
- Business Development
- Operations Oversight
- Records Management
- Department Oversight
- Store Organization
- Loss Prevention
Timeline
Assistant Store Manager
Dollarama
01.2023 - Current
Customer Service Representative
ContactPoint360
10.2022 - 01.2023
Team Leader
Dollarama
09.2022 - 01.2023
Graduate Diploma - International Business Management
Seneca College of Applied Arts And Technology
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