Harsh Jigar Shah
Thunder Bay,Ontario
Summary
Dedicated professional with a strong background in Indigenous relations and community engagement. Skilled in project coordination, problem-solving, and building meaningful partnerships. Proficient in Indigenous relations frameworks, business readiness, and leveraging stakeholder communications to deliver impactful results.
Overview
5
5
years of professional experience
Work History
Indigenous Participation Coordinator
Opiikapawiin Services LP
Thunder Bay, Ontario
05.2022 - Current
- Streamlined communication among 24 community liaisons resulted in a 30% increase in engagement effectiveness through bi-weekly updates and strategic support.
- Developed and implemented culturally relevant capacity-building programs that enhanced community engagement and workforce readiness, supporting sustainable growth.
- Planned and facilitated consultation sessions with 24 First Nations, integrating Indigenous knowledge and perspectives into the Wataynikaneyap Transmission Project to support inclusive decision-making and regulatory alignment.
- Increased project delivery timelines by 50% within 6 months through effective coordination and resource management on a remote First Nation residential energy efficiency program as an engagement specialist with IESO, overseeing outreach, tracking outcomes, and awareness.
- Organized conferences, workshops, and engagement events for chiefs, elders, and stakeholders, while preparing tailored presentations, newsletters, and reports to communicate project progress and strategic goals.
- Managed Indigenous Relations program data, budgets, invoices, and documentation, and maintained a stakeholder business directory to support community engagement, economic development, and reporting compliance.
Service Advisor
Tbaytel
Thunder Bay, Ontario
01.2021 - 12.2021
- Delivered high-level customer support by managing complex service inquiries, resolving billing disputes, and processing payments with accuracy, ensuring compliance with company policies and transparency in communication.
- Proactively identified and pursued sales opportunities, recommending product enhancements, upgrades, and value-added services to improve customer satisfaction and drive revenue growth.
- Acted as an escalation point for challenging customers' complaints, employing problem-solving strategies, and cross-departmental collaboration to resolve issues efficiently and improve the overall service process.
Education
Bachelors of Engineering - Mechanical Engineering
Lakehead University
Thunder Bay, ONSkills
- Workforce Development
- Capacity Building
- Stakeholder Relations
- Consultation
- Policy & Government Relations
- Data Tracking
- Communication Tools
- Event Coordination
- Funding & Program Development
- Capacity building
Timeline
Indigenous Participation Coordinator
Opiikapawiin Services LP
05.2022 - Current
Service Advisor
Tbaytel
01.2021 - 12.2021
Bachelors of Engineering - Mechanical Engineering
Lakehead University
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