Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harsh Jigar Shah

Thunder Bay,Ontario

Summary

Dedicated professional with a strong background in Indigenous relations and community engagement. Skilled in project coordination, problem-solving, and building meaningful partnerships. Proficient in Indigenous relations frameworks, business readiness, and leveraging stakeholder communications to deliver impactful results.

Overview

5
5
years of professional experience

Work History

Indigenous Participation Coordinator

Opiikapawiin Services LP
Thunder Bay, Ontario
05.2022 - Current
  • Streamlined communication among 24 community liaisons resulted in a 30% increase in engagement effectiveness through bi-weekly updates and strategic support.
  • Developed and implemented culturally relevant capacity-building programs that enhanced community engagement and workforce readiness, supporting sustainable growth.
  • Planned and facilitated consultation sessions with 24 First Nations, integrating Indigenous knowledge and perspectives into the Wataynikaneyap Transmission Project to support inclusive decision-making and regulatory alignment.
  • Increased project delivery timelines by 50% within 6 months through effective coordination and resource management on a remote First Nation residential energy efficiency program as an engagement specialist with IESO, overseeing outreach, tracking outcomes, and awareness.
  • Organized conferences, workshops, and engagement events for chiefs, elders, and stakeholders, while preparing tailored presentations, newsletters, and reports to communicate project progress and strategic goals.
  • Managed Indigenous Relations program data, budgets, invoices, and documentation, and maintained a stakeholder business directory to support community engagement, economic development, and reporting compliance.

Service Advisor

Tbaytel
Thunder Bay, Ontario
01.2021 - 12.2021
  • Delivered high-level customer support by managing complex service inquiries, resolving billing disputes, and processing payments with accuracy, ensuring compliance with company policies and transparency in communication.
  • Proactively identified and pursued sales opportunities, recommending product enhancements, upgrades, and value-added services to improve customer satisfaction and drive revenue growth.
  • Acted as an escalation point for challenging customers' complaints, employing problem-solving strategies, and cross-departmental collaboration to resolve issues efficiently and improve the overall service process.

Education

Bachelors of Engineering - Mechanical Engineering

Lakehead University
Thunder Bay, ON

Skills

  • Workforce Development
  • Capacity Building
  • Stakeholder Relations
  • Consultation
  • Policy & Government Relations
  • Data Tracking
  • Communication Tools
  • Event Coordination
  • Funding & Program Development
  • Capacity building

Timeline

Indigenous Participation Coordinator

Opiikapawiin Services LP
05.2022 - Current

Service Advisor

Tbaytel
01.2021 - 12.2021

Bachelors of Engineering - Mechanical Engineering

Lakehead University
Harsh Jigar Shah