Summary
Overview
Work History
Education
Skills
Software Skills
Timeline
Generic

Harshitha Shetty

Montréal,Quebec

Summary

Resourceful Project Manager with 11 years of expertise in organizing business operations, financial oversight, and resource management to achieve smooth flow and project operations. Successfully completed 3 projects in 15 Months and delivered projects ahead of schedule and under budget. Monitored projects by adhering to production schedules and budgets, identified problems, and provided targeted solutions. Knowledgeable in Digital Transformation and Asset Management.

Overview

12
12
years of professional experience

Work History

Digital Transformation Project Manager

JPMorgan Chase
11.2021 - 03.2023
  • Implemented an auto-reconciliation process for a $150k project, delivering 4 FTE savings and reducing manual errors by 75%
  • Conceptualized and liaised the development of an in-house tool to replace a vendor tool that was not meeting dealing team business needs, tool reduced turnaround time by 50% and ensured 100% data accuracy
  • Created data visualizations in Tableau for team KPIs and project reports by saving 15 hours of manual reporting per week
  • Introduced a low-code automation solution using Alteryx & UI Path that decreased manual data entry tasks by 75% and achieved accuracy by 90%
  • Planned and led daily status meetings with the development team to track sprint progress, and identify risks and dependencies; improved team productivity by 25% and decreased bug resolution time by 30%
  • Processed 15+ Change Requests, ensuring compliance with regulatory standards and reducing the rate of audit findings by 30%
  • Created a system for capturing lessons learned from the project in the Lessons Learnt Register, enabling the organization to leverage the knowledge gained from the project to improve future initiatives

Project Lead

Societe Generale Global Solution Center
04.2015 - 10.2021
  • Analyzed payments Payments team data and conducted research to identify opportunities and recommended a new STP strategy that increased efficiency by 15% and 3 FTE savings
  • Defined risk management plan to identify and prioritize risks, and implemented contingency plans to mitigate those risks; reduced project delays by 25%
  • Prepared project charter that outlined project scope, objectives, and timelines
  • led a team of 12 in executing the project plan with 100% adherence to timelines, resulting in a 25% increase in revenue for the Brokerage reconciliation team
  • Coordinated and facilitated daily Agile stand-up meetings, sprint retrospectives, and planning sessions for a team of 6 developers
  • Facilitated a 5-member cross-functional (product, engineering, Operation, support) team toward the successful launch of a reconciliation platform
  • Conducted the end-to-end process migration project of 6 FTE
  • Assessed the MiFID II & Brexit projects
  • Attended various governance calls with stakeholders including weekly or monthly meetings and steering committee meetings
  • Used Six Sigma/Lean processing tools to achieve continuous improvement with 2FTE saving in the year 2020.

Business Analyst

Infosys Ltd.
01.2011 - 02.2015
  • Analyzed and documented customer complaints for the Insurance website, established corrective action plan, and tracked progress, reduced customer complaints by 30% and increased positive feedback by 15%
  • Interviewed subject matter experts to identify key business requirements and technical constraints; used findings to design and develop the BRD document of 15+ change requests
  • Presented comprehensive BRD and FRD documents to stakeholders; facilitated alignment on project scope and delivered a 20% reduction in development time
  • Established and maintained testing standards and guidelines for UAT and functional testing, resulting in a 20% reduction in testing errors and an 80% increase in testing accuracy

Education

Bachelor of Science - Computer Application Security

Mangalore University (WES Evaluated)
Mangalore, Karnataka, India
04.2010

Skills

  • Technical Writing
  • Communication Skill
  • Leadership and Mentoring
  • Budget and Time Management
  • Project Planning and Execution
  • Negotiation Expert
  • Problem Solving Skills
  • Jira
  • Risk Management
  • Cost Management
  • Change Management
  • Agile Methodology
  • Testing
  • Data Analysis

Software Skills

VB Macro, Tableau, Alteryx, UI Path and Instabase

Timeline

Digital Transformation Project Manager

JPMorgan Chase
11.2021 - 03.2023

Project Lead

Societe Generale Global Solution Center
04.2015 - 10.2021

Business Analyst

Infosys Ltd.
01.2011 - 02.2015

Bachelor of Science - Computer Application Security

Mangalore University (WES Evaluated)

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Harshitha Shetty