Harshita Sharma
Edmonton,Canada
Summary
Compassionate and reliable Settlement Studies graduate with hands-on experience supporting youth, newcomers, and marginalized individuals through trauma-informed, strengths-based practice. Skilled in youth engagement, relationship building, crisis de-escalation, and conflict resolution in high-pressure environments. Demonstrated ability to provide advocacy, emotional support, and effective service navigation, including referrals to education, employment, housing, and community resources. Highly culturally responsive with strong communication skills.
Developed skills in youth-focused environment, including effective communication, problem-solving, and program planning. Looking to transition into new field where these skills can be applied and expanded. Committed to making positive impact in any professional setting.
Overview
2
2
years of professional experience
Work History
Security Guard
Rogers Place & Royal Alexandra Hospital
Edmonton, AB
09.2024 - Current
- Respond to crisis, conflict, and high‑stress situations using trauma‑informed de‑escalation techniques.
- Communicate clearly and compassionately with individuals experiencing emotional distress, anxiety, or frustration.
- Support vulnerable populations while maintaining safety, professionalism, and dignity.
- Collaborate effectively with healthcare professionals, security teams, and emergency personnel.
- Responded promptly to incidents, providing assistance and support as needed.
Student Intern
CCI-LEX
Edmonton, AB
09.2025 - 12.2025
- Conducted client intake, screenings, and informal assessments while maintaining confidentiality and ethical practice.
- Supported youth and newcomer clients with résumé building, job search strategies, and goal setting.
- Assisted clients in navigating settlement, employment, education, and community resources.
- Maintained accurate case notes, files, data entry, and scheduling in accordance with organizational policies.
- Built trusting relationships with clients from diverse cultural and socio‑economic backgrounds.
Student Intern
Gurdwara Guru Granth Sahib Ji
Edmonton, AB
09.2024 - 12.2024
- Engaged with community members, including youth and families, to identify needs and provide guidance and referrals.
- Supported culturally responsive programming, community events, and outreach initiatives.
- Demonstrated strong empathy, active listening, and respectful communication across diverse populations.
- Assisted with conflict resolution and emotional support in a calm, non‑judgmental manner.
Education
Diploma - Settlement Studies
NorQuest College
Edmonton, AB12-2025
Skills
- Youth Engagement & Relationship Building
- Trauma-Informed & Strengths-Based Practice
- Crisis De-Escalation & Conflict Resolution
- Service Navigation & Referrals
- Cultural Humility & Inclusivity
- Documentation & Case Notes
- Advocacy & Client Support
- First Aid Level C
- Patrolling
- Workplace safety
Timeline
Student Intern
CCI-LEX
09.2025 - 12.2025
Security Guard
Rogers Place & Royal Alexandra Hospital
09.2024 - Current
Student Intern
Gurdwara Guru Granth Sahib Ji
09.2024 - 12.2024
Diploma - Settlement Studies
NorQuest College