Harshita Pardasaney
Edmonton,Alberta
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Scotiabank
02.2023 - 10.2024
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
General Manager
Wendys
02.2019 - 10.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Manager
Tim Hortons
01.2017 - 01.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Citi Bank
01.2016 - 11.2016
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma in Business Management - Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2018
Skills
- Market Growth
- Safety Assurance
- Client Account Management
- Risk Management
- Sales Team Development
- Sales Expertise
- Verbal and Written Communication
- Staff Training
- Staff Management
- Communication Skills
- Team Leadership
- Complaint resolution
- Customer support
- Database management
- Conflict management
- Floor supervision
- Team monitoring
- Problem resolution
- Understanding customer needs
- Issue and complaint resolution
- Calm and professional under pressure
Languages
English
Hindi
Punjabi
Timeline
Senior Customer Service Representative
Scotiabank
02.2023 - 10.2024
General Manager
Wendys
02.2019 - 10.2024
Manager
Tim Hortons
01.2017 - 01.2019
Customer Service Representative
Citi Bank
01.2016 - 11.2016
Diploma in Business Management - Business Management
Mohawk College of Applied Arts And Technology
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