Hubspot
HARSHITA MAHAMUNI
MISSISSAUGA,Ontario
Summary
Passionate and innovative individual driven by a love for genuine connections in all endeavors. With a background in customer service and sales, I thrive on building meaningful relationships with customers by truly understanding their needs. Creativity shines through in finding unique solutions to exceed customer expectations. With strong communication and interpersonal skills, I am dedicated to delivering unparalleled customer service experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Coach
10.2023 - Current
- Achieved highest UPT performance through adept utilization of up-selling and cross-selling techniques, with implementation of personalized sales strategies.
- Managed daily operational tasks to uphold pristine appearance of store, ensuring adherence to brand's standards consistently and efficiently.
- Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
Sales & Marketing Associate
Lionsgate Design Inc
10.2022 - 02.2023
- Actively develop the company brand, including rejuvenating, expanding and maintaining the corporate website company literature, creating promotional materials, presentations and equipment branding.
- Conducted comprehensive market research and developed innovative marketing and public relations strategies that showcased project design ideas and promoted the brand.
- Successfully planned and executed company events, fostering growth and collaborating with top GTA influencers to boost engagement and brand awareness.
- Improved ROI by organic methods through SEO and other tools, contributing to overall success.
- Managed a new retail shop for luxury home decor items, furniture, and gifts.
- Overseeing and participating in promotional activities, including tradeshows and networking events, to develop and share business knowledge and develop future business for the company.
Sales and Marketing Manager
TaaCam Inc
01.2020 - 09.2022
- Implemented, executed and strategically expanded business channel partnerships and program initiatives. Excelled in 2 years of B2B sales and marketing in VR, Tech, and SMB SaaS sectors
- Drove 45% higher engagement across 5 social media platforms through strategic launches and expansion.
- Hosted impactful virtual events to drive sales and managed comprehensive social media and web presence, including SEO, content creation and email marketing.
- Achieved a notable 75% subscriber growth through high-quality organic content. Amplified brand visibility, significantly boosting e-commerce sales.
- Enhanced B2B leads for varied service-based solutions and assisted in Amazon Seller account management.
- Led influencer collaborations, co-marketing campaigns, and review management.
Service Coordinator
Laura Canada
05.2019 - 11.2020
- Assist with merchandise management in every way, including receiving stock, visual merchandising plans, window display, markdowns, managing cash desk, and preparing outgoing merchandise.
- Provide exemplary customer service and also handle sales during festive seasons.
- Cold Calling clients for special discounts, birthdays and invitations to shop. Handle customer calls, returns, exchanges and queries positively.
- Capture relevant customer information and enter it into the CRM system salesforce.
Assistant Merchandiser Intern
Manhattan International
03.2019 - 06.2019
- Finding Prospective buyers and preparing Excel sheets.
- Assist in organizing company events and programs and setting up showrooms for buyers.
- Assisted in buying meetings for lifestyle brand Superdry.
- Assisted in strategic sourcing management, identified and evaluated potential suppliers and business partners, and negotiated contracts.
- Established strong vendor relationships to maintain and support business.
Sales Associate
Bucks Hard Goods
10.2018 - 01.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained a calm demeanour and professionally managed issues in busy, high-stress situations.
- Build customer loyalty by maintaining close relationships with clients.
- Ensuring the store's appearance is in line with seasonal brand standards and helping with visual merchandising.
- Ensuring sales objectives are understood and met. Report on KPIs for content initiatives (e.g., SEO rankings, organic visits, video views, application completes, etc.) and identify potential opportunities and improvements to increase leads and engagement.
- Used Salesforce for transactions, reports, receiving inventory and tracking inventory.
Sales Associate
Superdry
06.2017 - 07.2018
- Participated in the two-week digital campaign 'Superdry Asia Style Drive 2017 ' and won the 1st prize.
- Operate cash tills and positively deal with all associated procedures, such as refunds and returns.
- Personally showcase our products daily to customers, understand their shopping needs and help them find products that meet those needs, maximizing sales.
- Actively contributed to enhancing store KPIs through shared insights and creative input.
- Diligently restocked items following agreed-upon plans, adhering to garment care and folding procedures, and operated in both back-of-house and front-of-house roles.
Education
Post Graduate Certificate - Event Management
HUMBER COLLEGE
Toronto, ON04-2020
Post Graduate Certificate - Fashion Management And Promotions
HUMBER COLLEGE
Toronto, ON09-2019
Bachelor of Science - Fashion Apparel Design
SCHOOL OF FASHION TECHNOLOGY
Toronto, ON05-2017
College Diploma - Commerce & Business Management
NESS WADIA COLLEGE OF
COMMERCE
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Goal-Oriented
- Merchandising knowledge
- Upselling
- Relationship Building
- Cash Handling Accuracy
- Store Opening and Closing
Software
Salesforce
Canva Pro
Certification
Hootsuite Certified
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Associate
Coach
10.2023 - Current
Sales & Marketing Associate
Lionsgate Design Inc
10.2022 - 02.2023
Sales and Marketing Manager
TaaCam Inc
01.2020 - 09.2022
Service Coordinator
Laura Canada
05.2019 - 11.2020
Assistant Merchandiser Intern
Manhattan International
03.2019 - 06.2019
Sales Associate
Bucks Hard Goods
10.2018 - 01.2019
Hootsuite Certified
06-2018
Sales Associate
Superdry
06.2017 - 07.2018
Post Graduate Certificate - Event Management
HUMBER COLLEGE
Post Graduate Certificate - Fashion Management And Promotions
HUMBER COLLEGE
Bachelor of Science - Fashion Apparel Design
SCHOOL OF FASHION TECHNOLOGY
College Diploma - Commerce & Business Management
NESS WADIA COLLEGE OF
COMMERCE
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