HARSHITA DUBEY
Brampton
Summary
Dedicated professional with proven expertise in office administration and customer relations honed at FGF Brands. Excelled in streamlining operations, enhancing team communication, and elevating customer satisfaction through exceptional problem-solving and computer skills. Achieved significant improvements in event coordination and data management, contributing to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant Associate
FGF Brands
01.2024 - Current
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Assisted with event planning, coordinating logistics for successful meetings and conferences.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Provided support for team projects and initiatives to contribute to team success.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Sorted mail and dispersed to correct departments and employees.
- Entered data into system and accurately updated customer accounts.
Receptionist Administrator
FGF Brands
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
Education
Graduate Certificate in Supply Chain Management - Logistics And Supply Chain Management
Fanshawe College of Applied Arts And Technology
London, ON12-2023
BBA - Business Administration And Management
Guru Gobind Singh Indraprastha University
Delhi,India09-2020
Skills
- Calendar management
- Proofreading
- Problem-solving
- Time management
- Computer skills
- Customer and client relations
- Professional communication
- Customer relations
- Office administration
- Data entry
- Excel spreadsheets
- Invoice processing
- Strategic planning
Certification
· Inventory Management
· SAP (Material Management)
· Warehouse Management
· Truck Dispatch and Load Brokerage Specialist
· Bookkeeping
Timeline
Administrative Assistant Associate
FGF Brands
01.2024 - Current
Receptionist Administrator
FGF Brands
01.2023 - 12.2023
· Inventory Management
· SAP (Material Management)
· Warehouse Management
· Truck Dispatch and Load Brokerage Specialist
· Bookkeeping
Graduate Certificate in Supply Chain Management - Logistics And Supply Chain Management
Fanshawe College of Applied Arts And Technology
BBA - Business Administration And Management
Guru Gobind Singh Indraprastha University
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