Harshita
Chilliwack
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Manager
YMCA
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Scheduling, office admin, supplies and reservations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- One of the only 4 sales champions in YMCA BC.
- Identifies major KPI's to drive sales.
Supervisor of Operations
A&W Restaurants
10.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Assisted in recruiting, hiring and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Promoted positive customer experience through day-to-day supervision and management of facility
- Drafted invoices for completed work
Team Leader - Project Management
AIESEC International
01.2019 - 04.2022
- Identified plans and resources required to meet project goals and objectives
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Experience building on existing relationships, eliminating competitor threats within our customer base, and ensuring customer satisfaction
- Negotiating with clients and closing contracts
- Attending to clients' needs and developing relationships
- Acquiring more clients through prospecting and canvassing
- Coordinating internal tasks related to accounts to ensure clients receive products and services
- Assisting new clients through any processes
Education
Bachelor of Arts - World Literature And Psychology
MEHER CHAND MAHAJAN DAV
01.2006
Master of Arts - Sustainable Business Leadership
Trinity Western University
01.2003
Skills
- Relationship building
- Communication
- Product knowledge
- Customer Advocacy
- Data-Driven Decision-Making
- Upselling and cross-selling
- Multitasking
- Compliance and Policy Management
- Customer service
- Process monitoring and improvement
- Schedule development
- Inventory oversight
- Coaching and mentoring
- Payroll processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Council member for Equity, Diversity and Inclusion YBC
I work as a council member for the EDIB department of YBC. This includes forming strategies, projects and trainings if neccessary to encourage and promote the need for Equity, Diversity and Inclusion for any organisation.
Timeline
Manager
YMCA
08.2023 - Current
Supervisor of Operations
A&W Restaurants
10.2021 - Current
Team Leader - Project Management
AIESEC International
01.2019 - 04.2022
Master of Arts - Sustainable Business Leadership
Trinity Western University
Bachelor of Arts - World Literature And Psychology
MEHER CHAND MAHAJAN DAV
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