Harshit Sharma
Victoria,BC
Summary
Dynamic Service Delivery Leader with a proven track record at CBRE, excelling in performance analysis and vendor management. Adept at enhancing operational efficiency through effective communication and project management. Recognized for developing standard operating procedures that improved service delivery quality, fostering team collaboration, and driving successful outcomes in diverse client portfolios.
Overview
10
10
years of professional experience
Work History
Service Delivery Leader
CBRE
Victoria, BC
02.2024 - 04.2025
- Managed service delivery operations for diverse client portfolios.
- Coordinated communication between clients and service teams.
- Developed and implemented standard operating procedures for efficiency.
- Oversaw vendor relationships to ensure quality service delivery.
- Analyzed service performance metrics to identify improvement areas.
- Facilitated training sessions for staff on service protocols.
Service Administrator
CBRE
Victoria, BC
11.2022 - 02.2024
- Drafted correspondence letters and emails when necessary.
- Maintained accurate inventory of parts used in service operations.
- Tracked progress of ongoing projects using project management software tools.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Organized meetings with internal stakeholders to discuss upcoming projects or changes in processes.
- Ensured compliance with applicable laws and regulations related to service operations.
- Conducted regular training sessions for staff members on best practices in providing customer service.
Senior Administrative Coordinator
Take River Tlingit First Nation
Atlin, BC
05.2021 - 09.2022
- Coordinated administrative tasks for community programs and initiatives.
- Managed schedules and appointments for leadership and staff meetings.
- Assisted in budget preparation and financial tracking for various projects.
- Developed organizational systems to streamline workflow and improve efficiency.
- Maintained accurate records of correspondence, reports, and documentation.
- Resolved conflicts between employees in a professional manner.
- Assisted in preparing presentations, reports, and correspondence.
- Communicated with various departments regarding administrative matters.
Executive Assistant to Mayor & Council
Village of Carmacks
Carmacks, YT
12.2019 - 04.2021
- Managed executive calendars, scheduling meetings and coordinating travel arrangements.
- Facilitated communication between departments, ensuring timely information flow.
- Prepared detailed agendas and meeting minutes for leadership discussions.
- Organized corporate events, including logistics and vendor management.
- Maintained confidential files and sensitive documents with discretion.
- Supported budget management by processing invoices and expense reports.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Sr Administrative Assistant
Joulestowatts Business Solutions
Bangalore, INDIA
03.2018 - 11.2019
- Managed communication between clients and staff through emails and phone calls.
- Prepared detailed reports and presentations for senior management review meetings.
- Maintained filing systems to ensure easy access to important documents and records.
- Scheduled meetings, appointments, and events for executives.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
- Coordinated travel arrangements for executive staff members.
- Provided technical assistance to computer users within the organization.
- Ensured proper handling of sensitive materials by following established policies.
IT Program Manager
Consulate General of Switzerland
Bangalore, INDIA
04.2015 - 03.2018
- Led cross-functional teams to implement IT projects aligned with diplomatic goals.
- Coordinated technology initiatives to enhance operational efficiency within the consulate.
- Oversaw vendor relationships and negotiated contracts for IT services and solutions.
- Trained staff on new technologies and best practices for effective usage.
- Resolved conflicts between teams or departments involved in the development of IT programs.
- Collaborated with business partners to define scope, budget, timeline, objectives, and deliverables for each project.
- Created and maintained detailed records of program performance metrics for reporting purposes.
- Developed project plans and schedules for IT programs.
Education
Bachelor of Science - IT & Administration
Pacific Institute of Technology
Udaipur, INDIA07-2014
Diploma in Electronics Communication -
IASE Deemed University
INDIA08-2011
Skills
- Service delivery
- Performance analysis
- Vendor management
- Project management
- Client communication
- Team collaboration
- IT service management
- Troubleshoot service issues
- Audit reporting
- Content management expertise
- Program evaluation
- Effective communication
- Written communication
Timeline
Service Delivery Leader
CBRE
02.2024 - 04.2025
Service Administrator
CBRE
11.2022 - 02.2024
Senior Administrative Coordinator
Take River Tlingit First Nation
05.2021 - 09.2022
Executive Assistant to Mayor & Council
Village of Carmacks
12.2019 - 04.2021
Sr Administrative Assistant
Joulestowatts Business Solutions
03.2018 - 11.2019
IT Program Manager
Consulate General of Switzerland
04.2015 - 03.2018
Bachelor of Science - IT & Administration
Pacific Institute of Technology
Diploma in Electronics Communication -
IASE Deemed University
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