Harshit Rathod
CAMROSE,Alberta
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Supervisor
The Chopped Leaf
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Customer Service Manager
Walmart
08.2022 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Lakeland College
Vermilion, AB04.2020
Bachelor of Science - Food Safety And Quality Assurance
Anand Agricultural University
Anand, Gujarat, India05.2017
Skills
- Performance Tracking and Evaluations
- Processes and Procedures
- Coordinate Supplies
- Safe Work Methods
- Strategic Planning
Timeline
Customer Service Manager
Walmart
08.2022 - 04.2023
Supervisor
The Chopped Leaf
01.2021 - Current
High School Diploma -
Lakeland College
Bachelor of Science - Food Safety And Quality Assurance
Anand Agricultural University
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