Harshit Rastogi
Mississauga,Ontario
Summary
Well-trained Assistant Restaurant Manager promoting 5 years of expertise in the food and beverage industry. A passionate leader with the know-how to develop a positive working environment and improve employee retention. Great customer service and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Moxie's Bar & Grill
Mississauga, ON
05.2023 - Current
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Developed and implemented strategies to improve revenue and profitability.
Restaurant Supervisor
Khazana Restaurant By Chef Sanjeev Kapoor
Brampton, ON
01.2022 - 04.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
Food and Beverage Supervisor
Radisson Blu Hotels & Resorts
Delhi, Delhi NCR
01.2021 - 12.2021
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food and Beverage Assistant
Oberoi Hotels & Resorts
Delhi, Delhi,India
09.2019 - 11.2020
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Cast Member
Roseate Hotels & Resorts
Delhi, New Delhi
06.2018 - 05.2019
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
Education
Postgraduate - Hotel And Resort Management
08.2023
Certificate - Hospitality Management
2020
- Completed professional development in [Subject]
Bachelor of Science - Hospitality And Tourism Management
06.2018
Skills
- Food and Beverage Knowledge
- Waste Reduction
- Restaurant Promotion Management
- Purchasing Strategies
- Hospitality and Accommodation
- Labor and Overhead Cost Estimation
- Menu Pricing and Writing
- POS Inventory System Operation
Certification
- Licensed Smart Serve - Feb 2022
- AODA- Jan 2022
- SEO- Jan 2022
- Bar smarts- Apr 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Restaurant Manager - Moxie's Bar & Grill
05.2023 - Current
Restaurant Supervisor - Khazana Restaurant By Chef Sanjeev Kapoor
01.2022 - 04.2023
Food and Beverage Supervisor - Radisson Blu Hotels & Resorts
01.2021 - 12.2021
Food and Beverage Assistant - Oberoi Hotels & Resorts
09.2019 - 11.2020
Cast Member - Roseate Hotels & Resorts
06.2018 - 05.2019
Lambton College of Applied Arts And Technology - Postgraduate , Hotel And Resort Management
AHLEI - Certificate, Hospitality Management
Institute Of Hotel Management - Bachelor of Science, Hospitality And Tourism Management
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