Harshit Patel
Winnipeg,Canada
Summary
Results-driven Assistant Sales Manager known for high productivity and efficient task completion. Specialized in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability to drive sales growth and achieve targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Surplus Furniture & Mattress Warehouse
Winnipeg, Canada
05.2020 - Current
- Responsible for opening and closing the store
- Manage profit and loss, sales budgets, and goals
- Co-ordination of daily internal training and development activities for Sales Associates
- Conduct assigned recruitment activities to meet the staffing needs of the store.
- Conduct interviews of candidates for select roles within the store
- Assist in managing the scheduling requirements of the store
- Ensure safety precautions in the workplace are followed by staff
- Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking
- Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency
- Follow administrative guidelines
- Product management, including receiving, price changes, and handling damaged products in accordance with processes
- Manage inventory and coordinate proper scheduling of inbound and outbound merchandise
- Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock
- Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycle
- Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion
- Build rapport by executing sales program with customers in order to determine their purchasing needs
- As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
- Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions
- Communicate unresolved customer complaints and feedback to Store and District Manager
- Assist coworkers and store managers with completing sales to avoid customer bottlenecks and excessive wait times.
- Greet customers in a professional and friendly manner in order to create a welcoming environment
- Overcome objections by listening to customer concerns, diffusing the situation, and seeking the assistance of the Store Manager when necessary.
- Present customers with products that meet their needs in order to facilitate a sale
- Represent the product correctly by having a firm understanding of the product specifications.
Sales Associate
Surplus Furniture & Mattress Warehouse
Winnipeg, MB
09.2017 - 04.2020
- Greet customers in a professional and friendly manner in order to create a welcoming environment.
- Build rapport by executing the sales program with customers in order to determine their purchasing needs.
- Overcome opportunities by listening to customer concerns, diffusing the situation, and seeking the assistance of management when necessary.
- Present customers with products that meet their needs, in order to facilitate a sale.
- Assist customers to ensure that the presented products meet their needs in order to finalize a sale.
- Represent the product correctly by having a firm understanding of the product specifications.
- As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process.
- Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
- Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing, while ensuring showcase items are in stock.
- Communicate unresolved customer complaints and feedback to management.
- Assist coworkers and store managers with completing sales to avoid customer bottlenecks, and excessive wait times.
Executive - HR
Cliantha Research Limited
Ahmedabad, India
10.2016 - 07.2017
Executive – HR
Biotech Vision Care Pvt. Ltd.
Ahmedabad, India
03.2013 - 09.2016
Executive – HR
Kunvarji Commodities Brokers Pvt Ltd.
Ahmedabad, India
06.2011 - 02.2013
HR Supervisor
Adani Wilmer ltd
Ahmedabad, India
05.2010 - 05.2011
Officer Personal
Invida (India) Pvt. Ltd.
Ahmedabad, India
04.2009 - 04.2010
Education
Bachelor Degree - Law
Gujarat University
Ahmedabad04.2011
Diploma - Labour Law & Practice
Gujarat University
Ahmedabad04.2009
Post Graduation Diploma - Human Resource Development & Management
GLS Center For Management Excellence
01.2009
Bachelor Degree - Commerce
Gujarat University
Ahmedabad04.2008
Skills
- Customer service
- Visual merchandising
- Operations
- Sales management
- Inventory management
- Profit and loss management
- Product knowledge
- Schedule management
- Performance evaluation
- Loss prevention
- Team leadership
- Employee training
- Staff recruitment
Languages
- English
- Hindi
- Gujarati
Certification
- First Aid & CPR Certified
Timeline
Assistant Sales Manager
Surplus Furniture & Mattress Warehouse
05.2020 - Current
Sales Associate
Surplus Furniture & Mattress Warehouse
09.2017 - 04.2020
Executive - HR
Cliantha Research Limited
10.2016 - 07.2017
Executive – HR
Biotech Vision Care Pvt. Ltd.
03.2013 - 09.2016
Executive – HR
Kunvarji Commodities Brokers Pvt Ltd.
06.2011 - 02.2013
HR Supervisor
Adani Wilmer ltd
05.2010 - 05.2011
Officer Personal
Invida (India) Pvt. Ltd.
04.2009 - 04.2010
Bachelor Degree - Law
Gujarat University
Diploma - Labour Law & Practice
Gujarat University
Post Graduation Diploma - Human Resource Development & Management
GLS Center For Management Excellence
Bachelor Degree - Commerce
Gujarat University
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