HARSHIT PANCHAL
Stoney Creek,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- To create value and recognition on workplace by producing the best results for the organization with the help of hard work, knowledge, and dedication.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nordia Inc
03.2022 - Current
- Currently, I am handling all calls from outbound BRS
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Make outgoing calls to offer telecommunication solutions
- Respond to customer requests related to various cell phone products and services; promote complementary solutions according to the needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Tim Hortons
10.2019 - 04.2020
- As a frontline employee at Tim Hortons, it is my role to set up and provide an amazing guest experience through delivering exceptional products and services
- Tim Horton's aesthetic cues help to generate a good first impression
- Guest pleasure is my primary priority
- I take delight in providing high-quality baked goods or menu items that our customers like and appreciate.
Education
Advance Diploma - Computer Engineering Technician - Mechatronics System, Specializing in IT Essentials, Auto Cad And Computer
Mohawk College
08.2021
Advanced Diploma -
Mohawk College
Hamilton, ON2019
High School Diploma - Computer Engineering
Parul University
2016
Skills
- Good Communication in a efficient manner
- obtained great knowledge in IOS and Android
- Product and Service Knowledge
- Technical Troubleshooting
- Appointment Scheduling
- Data Entry
- Problem Solving
- Sales Techniques
Languages
English
Full Professional
Timeline
Customer Service Representative
Nordia Inc
03.2022 - Current
Customer Service Representative
Tim Hortons
10.2019 - 04.2020
Advance Diploma - Computer Engineering Technician - Mechatronics System, Specializing in IT Essentials, Auto Cad And Computer
Mohawk College
Advanced Diploma -
Mohawk College
High School Diploma - Computer Engineering
Parul University
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