HARSHIT KUMAR DHARIWAL
Niagara Falls,Canada
Summary
Seeking an opportunity in Hospitality and Hotel/Restaurant operations. With my hardworking and my exceptional ability to wear different hats to solve issues. I want to contribute towards streamlining performance, achieving my goals in the Hospitality industry. My detail-oriented ability will help reduce waste and provide the best guest services.
Overview
2
2
years of professional experience
Work History
Guest Relationship Associate
Marriott International
10.2022 - 08.2023
- Managed guest interactions at prominent hotels including JW Marriott, Le-Meridian, Westin, Aloft, and Courtyard by Marriott
- Handled diverse responsibilities such as guest inquiries, check-ins/check-outs, and special requests, ensuring positive guest experience
- Developed strong interpersonal and problem-solving skills in fast-paced, diverse hospitality environment.
Food & Beverage Associate
JW Marriott
06.2021 - 09.2022
- Greet customers as arrive at food service facility and provide them with assistance in finding seats..
- Marinating Food and washing and wiping cutlery.
- Oversee ordering process, ensuring that right order is delivered to kitchen area.
- Prompt kitchen staff to expedite orders, ensuring that they are served in timely fashion.
- Provide customers with suggestions on beverages that complement food items that they have ordered.
- Monitor food and beverage items inventory to ensure optimum levels and communicate low stock situations to kitchen manager.
- Serving to Guests.
- Making entry level Cocktails and Mocktails.
- Oversee cleanliness and maintenance of kitchen and dining areas, ensuring that standards are lived up to.
- Respond appropriately to customers’ inquiries and attempt to assist them throughout their dining experience.
- Keeping Plates warm and preparing table setup.
Education
International Business Management (IBM) -
Niagara College
Welland, ON04.2024
Bachelor of Hotel Management and Catering Technology -
Amrapali Institute of Hotel Management
Uttrakhand, India06.2021
Skills
- Customer Service
- Team Player
- Highly Adaptable
- Flexible
- POS handling
Certifications And Achievements
- Smart Serve
- During my academic tenure, I volunteered as a member of the F&B Future and Sharp Club.
- Received an appreciation letter from the Dean of Academics for active participation in various festive decorations.
- Received an appreciation letter from the Event Organizing Committee for active participation in "AVAHAN - 6th International Conference on Hospitality and Tourism Research" held in the college.
- Participated in ABHYUDAYA-2019 and received appreciation at the college level.
- Secured the 3rd rank in the district-level speech competition.
Timeline
Guest Relationship Associate
Marriott International
10.2022 - 08.2023
Food & Beverage Associate
JW Marriott
06.2021 - 09.2022
International Business Management (IBM) -
Niagara College
Bachelor of Hotel Management and Catering Technology -
Amrapali Institute of Hotel Management
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