Harshit Khurana
Edmonton,ab
Summary
Dynamic shift lead with proven expertise at Osmows Corporate, excelling in customer service and upselling techniques. Skilled in inventory management and problem-solving, I consistently enhance customer satisfaction while thriving in fast-paced environments. My ability to effectively communicate and manage guest relationships has driven successful outcomes in high-pressure situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift lead / supervisor
osmows corporate
08.2023 - Current
- Customer Service: Positive customer interactions in various roles.
- Order Processing: Proficient in accurately using POS systems for quick order processing.
- Cash Handling: Experience in accurately handling cash transactions.
- Familiarity with Osmows menu, guiding customers for informed choices.
- Upselling: Successful track record in upselling and enhancing customer orders.
- Fast-paced Environment: Thrives in high-pressure, time-sensitive fast-food settings.
Driver, Warehouse Orders
PRIVATE
Toronto, ON
11.2024 - 02.2025
- Employed GPS and maps for efficient route planning.
- Communicated with dispatch and customers to deliver timely status updates.
- Adhered to traffic laws and regulations, enhancing safety.
- Assisted with freight loading and unloading as needed.
- Maintained delivery schedules while prioritizing safety.
Cook / line cook
Denny’s restaurant
05.2024 - 09.2024
- Prepared high-quality meals in a fast-paced, high-volume kitchen environment.
- Maintained cleanliness and organization of workstations, following all food safety and sanitation guidelines.
- Operated grills, fryers, and other kitchen equipment with efficiency and care.
- Collaborated with team members to ensure timely and accurate order delivery during peak hours.
- Followed recipes and portion control standards to maintain consistency and minimize waste.
- Assisted with prep work, inventory checks, and restocking of supplies as needed.
- Adapted quickly to changing menus and special requests, ensuring customer satisfaction.
Education
Business - accounting, Human resources, Data handling
Niagara College
TORONTO, ONSkills
- Problem-solving skills
- Inventory management
- Sales techniques
- Customer needs assessment
- Negotiation techniques
- Guest services management
- Internal and external communication
- Transportation coordination
- Time management strategies
- Customer relationship management
- Quality assurance practices
Certification
- Security license
- First Aid Emergency with CPR certification
- Workplace hazardous materials information systems (WHMIS) certification
- Driver's license
- Food handler certification
Accomplishments
- EMPLOYEE FO THE MONTH AT OSMOWS
- COOK OF THE MONTH AT DENNYS IN MONTH NOVEMBER
Timeline
Driver, Warehouse Orders
PRIVATE
11.2024 - 02.2025
Cook / line cook
Denny’s restaurant
05.2024 - 09.2024
Shift lead / supervisor
osmows corporate
08.2023 - Current
Business - accounting, Human resources, Data handling
Niagara College
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