Harshit Kaushal
Toronto,ON
Summary
A dedicated and results-oriented customer service professional with 2 years experience in delivering exceptional customer experiences across diverse industries . Proven ability to resolve customer concerns , manage high volume enquiries and provide tailored solutions in a tiny and efficient manner. Excellent at building positive relationships improving satisfaction and maintaining a high level of professionalism.
Overview
2
2
years of professional experience
Work History
Supervisor
SneakPeak India
11.2023 - 07.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Supervised and trained a team of 6 sales associate, ensuring high sales performance and excellent customer service.
- Monitored daily and weekly sales metrics, coaching team members to exceed individual and store sales goal.
- Sold 500+ sneaker over the running operation of the business.
- Oversaw inventory control process and conducted regular audits to ensure accurate stock levels.
Corporate Business Alliance Intern
Airtel Payments Bank
06.2022 - 08.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Post Graduate Diploma - Business Analytics
Humber College
04.2026
BBA - Business Administration
Amity University
05.2024
Skills
- Customer Relations
- Analytical Skills
- Client Service
- Operations Management
- Strategic Planning
- CRM Software
- Problem Solving
- Help Desk
- Data Analytics Tool
Timeline
Supervisor
SneakPeak India
11.2023 - 07.2024
Corporate Business Alliance Intern
Airtel Payments Bank
06.2022 - 08.2022
BBA - Business Administration
Amity University
Post Graduate Diploma - Business Analytics
Humber College
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