Harshit Kaushal
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
LCBO
Toronto, ON
05.2022 - 09.2022
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Senior Finance Executive
Artech
Noida, UP
05.2018 - 04.2019
- Taking care of client payroll, asset transfer, death workflows, and putting managing and withdrawal of their money from Defined contribution(401k) plan.
- Maintaining and ensuring stringent adherence to quality standards, norms & practices, TAT and Service Legal Agreement(SLA)s for different activities for the clients.
- Produced reports on transactions with metrics for management and shareholders to easily and transparently understand company direction.
- Adhered to firm reporting deadlines with consistency and strategic task triage.
- Assisted coworkers and staff members with special tasks on daily basis.
- Spotting opportunities to improve process via contraction, automation. Highlighting system flaws.
- Providing constructive feedback to the processors for any miss on the time bound activities. Also trained senior associates in the new processes.
Delivery Analyst
Alight(Aon)
Gurugram, HR
03.2014 - 03.2018
- Established performance dashboard and tracking mechanism for deliverables.
- Developed logical to physical data mapping for data migration and onboarding.
- Led assessment, estimates and execution of project deliverables to common backlog and pipeline.
- Meeting with stakeholders twice a month.
- Maintaining employee’s data.
- Completing client requests through Salesforce updates the data and assigns the task to other teams as well.
- Accurately input customer data into system.
- Monitored and maintained a balanced workflow among onshore and offshore teams to ensure all tasks were completed in a timely manner.
- Followed up on pending workflows with customer service team.
Education
Post-Degree Certificate - Business Management
Lambton College of Applied Arts And Technology
Toronto09.2021
Skills
- Customer Relationship Management
- Inbound and Outbound Calling
- Quality Assurance
- Data Formatting
- Training Junior Team Members
- Daily Reports
- Administrative Support
- Weekly Payroll
- Customer Relations Skills
- Monthly Reconciliations
- Internal and External Audit Support
- Quarterly Reviews`
Timeline
Customer Service Associate
LCBO
05.2022 - 09.2022
Senior Finance Executive
Artech
05.2018 - 04.2019
Delivery Analyst
Alight(Aon)
03.2014 - 03.2018
Post-Degree Certificate - Business Management
Lambton College of Applied Arts And Technology
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