HARSHIT GULATI

• Assisted customers with product inquiries, enhancing satisfaction and driving repeat business.
• Organized merchandise displays, boosting visibility and sales through strategic placement.
• Collaborated with the team to streamline inventory processes, reducing stock discrepancies.
o Worked with the assistant manager to coordinate inventory ordering based on store calendar and sales trends.

• Developed project execution plans, including SOWs, FRDs, BRDs, DFDs, user flows, and user journeys, ensuring clarity and alignment with business goals.
o Worked closely with stakeholders to refine requirements, reducing rework by 30%.
• Created data-driven process flow diagrams using Visio, enhancing clarity in business requirements and solutions.
o Standardized documentation practices, improving team efficiency by 20%.
• Monitored payment milestones and conducted regular client follow-ups, ensuring timely payments to meet quarterly targets.
• Led cross-functional teams in agile environments, optimizing workflow efficiencies and accelerating project delivery timelines.
• Generated $300,000+ in annual revenue through strategic upselling and sales support, identifying client needs and proposing tailored solutions.
• Represented the company at the Dubai Business Conference, where it was recognized for product knowledge and innovative thinking

• Established contact with leads, presenting the organization’s services and creating tailored proposals.
• Conducted competitor analysis and client profiling, leading to refined targeting strategies and a 12% increase in lead conversion rates.
• Contributed to refining and enhancing the sales process, optimizing lead conversion.
o Developed a structured follow-up system, improving response rates by 25%.
• Collaborated with internal teams to align strategies and improve customer experience, increasing retention.