Microsoft Project , SimulTrain, Figma, Microsoft Office, Visio, Citrix, Sharepoint, Microsoft Teams
Harshit Gulati
Toronto,Canada
Summary
To carve out niche for myself and constantly strive for my organization. I enjoy challenges it makes me more focused towards achieving my goal and to accomplish it.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Sales Consultant
Rogers
Toronto, Canada
09.2021 - Current
- Created detailed sales presentations to communicate product features and market data.
- Checked client organization and agreements with company priorities through automating content management systems.
- Relationship building with clients to manage and generate revenue for the organization and also building trust and mutual respects through a strong knowledge of standard business practices.
Customer Service Subject Matter Expert
Teleperformance
Gurgaon, Haryana
03.2019 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Managed a team of 8-10 customer service representatives and ensuring that all key metrics of performance as per the Client SLA are met and exceeded.
- Provided performance feedback to the agents in the team quarterly to ensure consistent team performance and monitoring daily success.
Technical Support Associate
Tech Mahindra
Noida, Uttar Pradesh
10.2016 - 05.2017
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Guided through complex IT processes in simple-to-understand language and step-by-step instructions in order to solve the issue.
Education
Post-Graduate Certificate - Business Analysis
George Brown College
09.2020 - 08.2021
Post-Graduate Certificate - Project Management
George Brown College
01.2020 - 09.2020
Bachelor of Science - Information and Technology
Manav Rachna International University
07.2013 - 06.2016
Skills
Leadership, Strategic Planning, Time Management, Decision Making, Research, Quick Learner, Organizational Skill, Negotiation, Customer Service, Problem Solver, Analytical and Critical Thinking, Attention to Detail, Risk and Data Analysis
undefinedSoftware
Certification
Technology for Product Managers
Interests
Travelling, Cricket, Badminton, Music, Cooking, Cycling, Outdoors
Timeline
Visio 2010 Essential Training
07-2022
Sales Consultant
Rogers
09.2021 - Current
Post-Graduate Certificate - Business Analysis
George Brown College
09.2020 - 08.2021
Digital Transformation
07-2020
Digital Strategy
07-2020
Technology for Product Managers
06-2020
Finance for Non-financial Managers
06-2020
Jira Software
03-2020
Post-Graduate Certificate - Project Management
George Brown College
01.2020 - 09.2020
Customer Service Subject Matter Expert
Teleperformance
03.2019 - 11.2022
Technical Support Associate
Tech Mahindra
10.2016 - 05.2017
Bachelor of Science - Information and Technology
Manav Rachna International University
07.2013 - 06.2016
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